7.9
Spot Score
Streamline customer service with Sunshine's modern design.
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Starts from $19/User/Month, also offers free forever plan
Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users. The platform is particularly admired for its seamless integration with third-party ...Read more
Intuitive and user-friendly interface, requiring little to no training for basic usage.
Seamless organization and management of customer tickets, chats, and emails in one system.
Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.
Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
Limited sophistication in transaction-related data handling, requiring improvements for better usability.
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UI
User in E-Learning
11/26/19
"Not perfect but very helpful "
What do you like best? This is the best software we have had for tracking, escalating, and triaging client messages. I really like the internal note function to communicate internally while also tracking client responses.
AU
Anonymous User
11/22/19
"Zendesk changes definition of support"
What do you like best about Zendesk Sunshine? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
AU
Anonymous User
11/22/19
"Zendesk changes definition of support"
What do you like best about Zendesk Sunshine? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
IC
Internal Consultant in Information Technology and Services
11/22/19
"Zendesk changes definition of support"
What do you like best? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
IC
Internal Consultant in Information Technology and Services
11/22/19
"Zendesk changes definition of support"
What do you like best? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
AU
Anonymous User
11/20/19
"Zendesk is so helpful!"
What do you like best about Zendesk Sunshine? Zendesk, although challenging to train on, makes life so much easier What do you dislike about Zendesk Sunshine?
UI
User in Consumer Services
11/20/19
"Zendesk is so helpful!"
What do you like best? Zendesk, although challenging to train on, makes life so much easier
AU
Anonymous User
11/01/19
"Amazing way to keep in touch with customers"
What do you like best about Zendesk Sunshine? We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers! What do you dislike about Zendesk Sunshine?
AI
Administrator in Computer Software
11/01/19
"Amazing way to keep in touch with customers"
What do you like best? We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers!
AI
Administrator in Computer Networking
09/11/19
"Best OmniChannel Communication Tool"
What do you like best? Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
