7.9
SpotScore
Zendesk Sunshine Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service with Sunshine's modern design.
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Starts from $19 / User / Month, also offers free forever plan
Zendesk Sunshine Reviews & Ratings
Are you using Zendesk Sunshine?
Spotsaas Editor’s POV
Zendesk Sunshine is built for teams managing customer conversations across multiple channels—email, WhatsApp, live chat, SMS. Before shortlisting, verify that your existing tools integrate via Zendesk's API or pre-built connectors. The platform handles ticket routing and assignment well, but custom workflow logic often requires configuration by someone with ...Read more
Zendesk Sunshine pros and cons
Interface requires little to no training for basic usage.
Consolidates customer tickets, chats, and emails in one system.
Open APIs allow integrations and customizations for tailored customer experiences.
Omnichannel support covers third-party chatbot platforms and multiple social communication channels.
Advanced features and configuration can be daunting for new users without training.
Transaction-related data handling is limited and needs improvement.
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Showing 41-50 out of 53
UI
User in E-Learning
11/26/19
"Not perfect but very helpful "
What do you like best? This is the best software we have had for tracking, escalating, and triaging client messages. I really like the internal note function to communicate internally while also tracking client responses.
IC
Internal Consultant in Information Technology and Services
11/22/19
"Zendesk changes definition of support"
What do you like best? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
IC
Internal Consultant in Information Technology and Services
11/22/19
"Zendesk changes definition of support"
What do you like best? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
AU
Anonymous User
11/22/19
"Zendesk changes definition of support"
What do you like best about Zendesk Sunshine? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
AU
Anonymous User
11/22/19
"Zendesk changes definition of support"
What do you like best about Zendesk Sunshine? firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer.
UI
User in Consumer Services
11/20/19
"Zendesk is so helpful!"
What do you like best? Zendesk, although challenging to train on, makes life so much easier
AU
Anonymous User
11/20/19
"Zendesk is so helpful!"
What do you like best about Zendesk Sunshine? Zendesk, although challenging to train on, makes life so much easier What do you dislike about Zendesk Sunshine?
AU
Anonymous User
11/01/19
"Amazing way to keep in touch with customers"
What do you like best about Zendesk Sunshine? We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers! What do you dislike about Zendesk Sunshine?
AI
Administrator in Computer Software
11/01/19
"Amazing way to keep in touch with customers"
What do you like best? We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers!
AI
Administrator in Computer Networking
09/11/19
"Best OmniChannel Communication Tool"
What do you like best? Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].