Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

More features at the same cost you are paying for now

What do you like best? We tried three other small/medium-business CRM programs but the cost was too high or the features were lacking. Zendesk Sell offers everything a sale team would need and it integrates into their fantastic support tools with little to no effort on your part. What do you dislike? Lack of funnel reporting with entry level plan. Recommendations to others considering the product Try it out with the integrations. If you are going to do a trial then you should try ...

Excellent CRM and Sales tool!

What do you like best? Zendesk has made it so easy to use and allows me to cater to my business specifically. I have been able to track communication between leads and customers easily and automatically with the ability to link emails to users. IT has worked for us for over 3 years from the very beginning start u ages till now -it's grown with our business smoothly and successfully What do you dislike? I do not like how the top right search bar has a dropdown smart search not in ...

How to establish standardized sales processes in your organization ?

What do you like best? Zendesk Sell provides an easy possibility to establish standardized and well documented sales processes within our organization. Even the high level reporting can easily be done and helps to keep track on sales activities and pipeline forecats. What do you dislike? Mass data handling seems to be difficult with export and import. Based on new functionalities like unique object ID's it should be easier in the future. What business problems are you solving with ...

The number 1 tool for starting a business

What do you like best? The ease of use is fantastic. I was up and running in no time at all and have even customised a lot of fields to fit with my business needs. I couldn't run my business as efficiently as I do without this tool. What do you dislike? Only dislike is that there used to be a Linkedin clipper app to add contacts. I used it heavily and now its gone because Linkedin updated their platform. Recommendations to others considering the product MAke sure you use it as much ...

There is no better...

What do you like best? Ease of use and commonsense platform. Makes managing a sales team so much easier. What do you dislike? Not a lot...nothing comes to mind. I have used for 4 years now and enjoy all aspects. What business problems are you solving with the product? What benefits have you realized? management of deals and prospects. Brings balance to the sales' team day.

Increased communication and transparency, plus decreased manual work!

What do you like best? When we went through our vetting process for finding our next CRM/Sales system we had a long list of things that we needed to see to be bought into the program. That included a clear way to get sales conversations to the sales team, ability to create targeted lists for sales efforts, transparency for anyone on the team to review a client or deal and know what is happening, clear vision of the current and future sales pipeline, ease of use for the sales team to cut ...

Experienced User/SME

What do you like best? Components are laid out clearly and are intuitive What do you dislike? I don't have any real complaints about the system What business problems are you solving with the product? What benefits have you realized? It has helped our sales staff to stay organized and management to forecast goals more effectively.

Zendesk Sell , once I knew that this happened i became customer!

What do you like best? I love the simplicity and integration with our tools and applications, we are exploring new features and ways to take the Sell advantage, we can track sales anywhere and be more accurate. What do you dislike? That they don't have a Desktop App to have access to data and progress. What business problems are you solving with the product? What benefits have you realized? Our customer data and business evolution.

Solid Sales CRM for Zendesk Users

What do you like best? Although still in its infancy, the ability to sync sales data from Sell with our broader customer database has proved invaluable. What do you dislike? Although promising, integration into the broader Zendesk platform remains a work in progress. We look forward to a tighter native integration between the Sell and the other Zendesk applications. What business problems are you solving with the product? What benefits have you realized? Zendesk Sell is our sales ...

A great way to track progress

What do you like best? It is extremely easy to take notes while going door to door with the GPS tracking and satellite view. What do you dislike? The android app doesn't always sync up with the web version. What business problems are you solving with the product? What benefits have you realized? Tracking door to door activity.