Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

Excellent sales CRM for our small business sales team

What do you like best? It's very easy to use and is very configurable. What do you dislike? I wish there was a contact category for consultants who could be attached to multiple company contacts. I and many other have requested this but it's still not there. What problems are you solving with the product? What benefits have you realized? Closely tracking our sales revenue and being on the same page with team members is a game changer. Also the task tool helps us stay on track with ...

Highly flexible and easy to learn

What do you like best? I like that Zendesk sell provides EVERYTHING you would want in a CRM, yet is simple and intuitive to use. I like for example how easy it is to search for users at different stages of the funnel and how easy it is to batch email different groups and customize the message. I like how ZDS integrates with different tools we use too. What do you dislike? There is a system for keeping track of tasks to do, but I think this system could be improved. What problems are ...

Sorely Needed Sales CRM

What do you like best? Deal flow is intuitive, administrator setup was a breeze, and great reporting on sales goals, where deals are lost and more What do you dislike? Some reporting is a little lacking when we have to export data and provide reports Recommendations to others considering the product: Great Sales CRM, coming from a company that has no previous Sales CRM system but has used countless association management tools. We added custom fields to also handle the association ...

Best value CRM

What do you like best? Our sales reps love the simple Mobil App allows each user to communicate effectively with our sales coordinator. The reporting tools are also great for showing owners which advertisers/lead sources work the best as well as why we are losing deals for future changes to our strategy. What do you dislike? Additional cost for multiply users gets pricey, also some of the integrations thru Zapier can also be pricey for small to medium businesses Recommendations to ...

The platform is very user friendly

What do you like best? I love how much data you are able to put in for each CONTACT/LEAD. It makes it easy to keep track of the account for years. What do you dislike? I dislike using the email function. When I send an email in SELL from the CONTACT it sends the email twice. What problems are you solving with the product? What benefits have you realized? Being a new MC, it has made looking up the history of my accounts easier because you are able to record a lot of data on each CONTACT.

Well-done CRM

What do you like best? Sell is powerful AND simple. It integrates with all the other Zendesk suite items, so it provides a wonderful omnichannel approach to "success" (selling, content, support. What do you dislike? While it's very powerful and flexible, it does have some minor limitations with some of the Note fields and some of the more nit-picky, advanced customizations. However, it's not a limiter and is only FYI for those thinking they'll be able to customize layouts, or do custom ...

Great Sales Management Tool

What do you like best? We love the app and ease of use of the product as a whole. We are getting more into using call outcomes and visits, which have been incredibly helpful. What do you dislike? The reportability is very robust but I think we sometimes have trouble deciphering the data to determine what is actually meaningful. I wish there were breakdowns or quick explanations for those. What problems are you solving with the product? What benefits have you realized? We have ...

is a great tool for sales management and customer relations

What do you like best? is a great tool to manage customer relationships, managing sales in the best way, gives you ease of use and management, gives you the possibility to track and manage sales in a practical and dynamic way What do you dislike? the tool has some functions that are a bit complex to handle which require that they be given a little time to manage them in a potentially effective way Recommendations to others considering the product: integrate the private chat option ...

Easy to use CRM with great features

What do you like best? The app is the best part. It makes it so easy to add notes on the fly What do you dislike? Haven't gotten a great handle on the task features. Working on using it completely. What problems are you solving with the product? What benefits have you realized? Systematic follow up leading to more deals

System is used for Sales Pipeline Tracking from prospecting agent

What do you like best? I like the dashboard and the ability to playback recorded phone calls What do you dislike? I use the system mainly for documentation and tracking. I have not identified any weaknesses for the purpose that I use the system. What problems are you solving with the product? What benefits have you realized? Track conversations and notes from prospecting agents so that I can follow-up.