Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

Easy to use and maintain

PROS & CONS What are the best aspects of this product? I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects adoption. But no setup was needed for Base CRM. We paid the subscription and started using the system and there was no learning curve. The email tracking and executive reporting features are top notch. What aspects are problematic or could work better? The major ...

Simple and easy to use application

PROS & CONS What are the best aspects of this product? I love that though Base CRM is a simple tool it also offers robust features that are continually improved. I can easily add features, users, and fields. I can log activities, make calls from the application, and record them for management and training purposes. Finally, the mobile app helps me be productive on the go. What aspects are problematic or could work better? I would like to see the following improvements: A duplicate ...

Very powerful and clean CRM.

What do you like best? I like how easy it is to use. I've been able to train all of my reps to use the software very quickly. What do you dislike? Honestly nothing really comes to mind. I've had an issue linking our Google calendar in the past, but that hasn't been a problem recently. Recommendations to others considering the product: I would try it out and see if it's the right fit for your business. What problems are you solving with the product? What benefits have ...

Keep up with business

What do you like best? Able to see multiple things that are going on in the business and how they are proceeding (deal wise). What do you dislike? I feel like the interface isn’t completely user friendly and a lot of the settings took a lot of playing around to get right Recommendations to others considering the product: Able to keep track of deals and leads and contacts. What problems are you solving with the product? What benefits have you realized? Been able to ...

Efficient and easy to navigate

What do you like best? User friendly platform. Flexibility in running smart-list and customization. What do you dislike? would like to be able to add attachments to appointments What problems are you solving with the product? What benefits have you realized? We had a follow up issue, that is now visible helping us close more deals faster and more effectively.

Franchise Development Marketing Management

What do you like best? That Zendesk is "idiot proof" (i.e. easy for ME to use)! I use it like a ROLODEX. What do you dislike? I do not use Zendesk as a sales funnel. When you all changed the format from what it was with BASE, I eliminated ALL of the desktop except "My Dashboard" and "Activity Feed". What problems are you solving with the product? What benefits have you realized? I use Zendesk to keep up with my communications with prospects and to sync email from Office 365. ...

Service.

What do you like best? I title my review service because at the end of the day this platform delivers that inherently. It’s not just a service. It’s good service. From the quick responses I get whenever I have a question or issue, it’s the smooth and sleek looking interface, the ability to organize my contacts, manage my deals, make goals and control it all from my phone. It’s easy to use and it’s easy to innovate and customize. I love how I can create it to custom pipelines, contacts ...

Simple to use, Very Powerful and Great Customization. Accessible everywhere.

What do you like best? I love how simple to use Zendesk Sell is. At the same time, it balances being very powerful and adds lots of customization. I can tailor it to do what I need it to do. I LOVE that I can use Zapier to get data in and out. It makes for a true hub of info and creates for HUGE time savings and efficiency. I love that emails are synced with my G-Suite and SMS messages right in the interface. Oh, and the calendar feature is so easy to use too. The seamless integration ...

Simple to use, Very Powerful and Great Customization. Accessible everywhere.

What do you like best? I love how simple to use Zendesk Sell is. At the same time, it balances being very powerful and adds lots of customization. I can tailor it to do what I need it to do. I LOVE that I can use Zapier to get data in and out. It makes for a true hub of info and creates for HUGE time savings and efficiency. I love that emails are synced with my G-Suite and SMS messages right in the interface. Oh, and the calendar feature is so easy to use too. The seamless integration ...

Sell now a part of Zendesk

What do you like best? I started using Sell because Zendesk purchased an already-existing CRM. Sell is intuitive and easy to get to the information I need within a few clicks. When I want reports, there's a pre-configured dashboard that tells me everything I need to know about my pipeline and our expected month-end. What do you dislike? I use the search function for everything. It would be nice if the pieces were more navigable: company, opportunity, contact, etc. It's not very easy ...