Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

Base CRM is a more Hip SalesForce

What do you like best? Base CRM had a great look and feel to it. This made it easier for SDRs to navigate and stay organized. The CRM software was easy to use when it connected with GMail. It tracked all the outbound activities, as well as the open rates. The task feature of Base was by far the best! It was accurate at the time stamp and also gave you information on who to call, what to talk about, and what stage the contact/deal was at. Overall the look and feel of Base really was the ...

Best CRM for a small business and I tested many

What do you like best? This CRM has everything I need, including a solution for targeted, personalised emails. I love the way you can tag very easily leads and contacts, individually or by group, and then use the tag as a filter to send targeted and personalised emails. They do limit the number of daily emails but there are plenty enough for regular CRM acrivities. I also LOVE the way they track emails and cell calls to the leads and contact profiles. So when you check a contact you ...

highly integrated, slightly frazzled

What do you like best? • sending email straight from Base, with templates with attachments • tracking phone calls on mobile devices via the App, including call summaries • simple use, shallow learning curve • nice simple interface What do you dislike? • gmail integration currently only works with your username as email, but not aliases • disconnected dashboard • not entirely intuitive with the "potential customer" selection being greyed out, doesn't make it obvious how ...

Smart email integration and easy to use interface

What do you like best? Automatic email integration is my favorite feature; being able to see all correspondence with a lead or customer in one place is very helpful for conversation tracking. Added bonus of sending emails from within Base provides read receipts. Like the customizable funnel and deal milestones. Logically organized user interface: intuitive and not too sprawling. Tasks with email reminders are good prompts. What do you dislike? Tasks could be integrated with Outlook ...

Excellent platform, easy to use!

What do you like best? The visual presentation of information is easy and straight forward. It only takes a few seconds to understand how and where everything is put so it is easy to find later. It really is very easy to use. What do you dislike? The way the e-mail set up works is it syncs all e-mails to a contact and it shows up across all areas such as the person's contact card, the deals they are associated with, and within the company contact as well. I wish there was a way to have ...

It's been an easy system to use!

What do you like best? How user-friendly it is, and we really love the price of the product. Also, the app is great to use as well. The fact that we can hold our clients information along with their orders in the same spot is really helpful to us. Our team is able to function well. We only use the base version of it, and it really works for our growing business of $1.2 million in sales a year. There are many more features we could use, but love how easy to use it is. What do ...

A top contender

What do you like best? Base CRM's best feature to myself and my team members is certainly its ease of use. Having no experience with a CRM prior, this was the optimal choice. What do you dislike? Our biggest dislike when it comes to Base CRM, which may not have anything to do with the software itself, is the additional $20/ mm that we need to pay through a third-party application to push client information from Base CRM to QuickBooks Online. Recommendations to others considering the ...

An incredible platform that must be expperienced to be appreciated

What do you like best? Read the entire review for the best info - summary to begin: It offers everything I am looking for - and more. The mobile app is unparalleled, allowing me to quickly enter calls, create tasks related to deals and quotes, track and log my emails, texts and calls, see what I have on the go, create new Leads, and so much more. The app alone is by far the best mobile experience I have had on any product like this. When it comes to the overall experience, the ...

Straight Forward & Easy To Use

What do you like best? Base's user interface is straightforward compared to some of the other CRMs on the market. This allows new users to quickly adapt to the system and hit the ground running with minimal training. What do you dislike? As with most subscription based CRMs, the more you spend a month, the more features you get. As a startup or new small business, some of the features available for higher subscriptions would be nice to have included at all levels. Recommendations to ...

Pretty good system, needs some key additions.

What do you like best? One click calling. Smart search (type and get suggestions. What do you dislike? Needs to have: Ability to select individual entries when using Smart List. List view that can 'zoom out' to allows more entries on the screen (narrower rows or something so there's less white space and less scrolling. De-duplication tool. A way to hide fields (or re-order fields, or group fields when editing a contact. Drill-down in activity reports (if you see ...