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9.1

Spot Score

Zendesk Sell - CRM Software

Zendesk Sell Reviews in June 2026: User Ratings, Pros & Cons

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4.5

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Zendesk Sell Reviews & Ratings

4.5

Very Good

Based on 475 ratings & 150 reviews

Rating Distribution

Excellent

(117)

Very Good

(25)

Good

(7)

Poor

(0)

Terible

(1)

Spotsaas Editor’s POV

Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate its robust features, such as seamless integration with Zendesk Support, email syncing, and VoIP capabilities, which streamline workflows and centralize communication. The ...Read more

Zendesk Sell pros and cons

  • Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.

  • Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.

  • Mobile-friendly application supports on-the-go productivity and lead management.

  • Robust automation features streamline tasks, reducing manual effort and improving efficiency.

  • Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.

  • Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.

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Showing 131-140 out of 150

A

Anonymous

01/10/18

5 out of 5

Next generation of sales management

What do you like best? Easy to use and set up. It is amazing what you can get from so little effort. It covers 360• of customer interaction so there is no room for fake stories or salee people making misterious efforts without outcome. What do you dislike? A few BUI instructions cone back with graphics in a different place so you have to wait until the screen has been loaded to learn where to click. Also, a glossary would help for those new to the industry. Recommendations to others ...

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A

Anonymous

01/10/18

5 out of 5

We use BASE to manage all contacts, prospects and clients

What do you like best? I like the up to the minute updates across our organization (we have 3 offices/cities, the format/interface, being able to customize fields, great customer service, regular updates and improvements to the interface/service showing that BASE is forward thinking. What do you dislike? There is some functionality (or lack of we find frustrating. The top 3 are not being able to import information based to a contact's unique ID number, the inability to mass update ...

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A

Anonymous

01/10/18

5 out of 5

The best service + easy-to-use product

What do you like best? The ease of use and simple UX. We were also able to filter multiple queries with no problem. Our entire team enjoyed being able to jump in to use without having to go through hours of video onboarding. What do you dislike? Nothing that I found. For a CRM, the simpler, the better. I've used about seven or eight different solutions in my past and this is my fave to date. Recommendations to others considering the product Give yourself a full workday to upload ...

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K

Kathy

01/09/18

5 out of 5

Review of Base CRM

PROS & CONS What are the best aspects of this product? In my opinion, Base CRM is an excellent management app for companies that have offices in multiple locations. You can use it to manage all projects in one place and its keeps all employees in the loop about all project deals and details. What aspects are problematic or could work better? Base is a top class product overall. The only glitch is the app loads slowly on my mobile phone when I am on the road and try to access the app ...

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A

Anonymous

01/08/18

5 out of 5

Base CRM Review

What do you like best? Base CRM is a great CRM, has a great phone app and the sync is unmatched from my experience with CRM’s. Base is a verey robust CRM and affordable, as in the free version. I have used Base CRM for many years and from CRM"s outside of my industry I have found Base CRM to be the easiest to use and the most mobile friendly app, both for iPhone and for Android. What do you dislike? I would like to see better options in Base CRM but every CRM has its quirks so I ...

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A

Anonymous

12/30/17

5 out of 5

We are working effective and fast.

What do you like best? With ability good and helpful tools in my working routines, I can easily create a productive strategy. More good communication with my clients. The open and clear way to give skills to new users. The rights to track details or calls. Easy to have contacts of the profile. What do you dislike? I see how the solution works for our company an I would like to say that it is really good to work with. Sometimes need time to make all organization at right format. Not so ...

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A

Anonymous

12/28/17

4 out of 5

Easy to Use CRM for busy, on the go Reps

What do you like best? Love the app, so simple to use. I’m on the go a lot, and this is especially helpful at conferences where you talk to a lot of different people. Love the gmail integration, I don’t have to work hard to make this CRM work. What do you dislike? Wish there was a capability to import from my Prospecting tool, but it’s not one of the big ones so it likely hasn’t been requested much. Recommendations to others considering the product You have to pay extra for add-one ...

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A

Anonymous

12/26/17

5 out of 5

Great experience, agile platform, wonderful support

What do you like best? Love custom fields for deal stages + API What do you dislike? Sometimes the app can be buggy and crash Recommendations to others considering the product Definitely have a trial go and consider this over bigger CRM companies. What business problems are you solving with the product? What benefits have you realized? We've been better able to identify how much we're spending with each partner, and how we can grow certain accounts. Integrations with our finance ...

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A

Anonymous

12/19/17

4 out of 5

Very clean and easy-to-use platform for sales teams

What do you like best? This CRM has mostly everything I need, with the exception of a few features. Emailing within Base, tracking emails, leaving notes, setting appointments, importing and exporting are all key features that are easy to learn, use, and teach to new sales staff. I have used products in the past including pipe drive and hub spot CRM, and Base has so far been my favorite. I really like the new look and feel that they recently rolled out, and it has made sales management ...

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A

Anonymous

12/10/17

5 out of 5

A good program to keep control of everything.

What do you like best? Perfect that I can make a strategic and stronger to give a help to my company. With this way, I can have more opinion from my customers.Great tools for my work. What do you dislike? Very nice solution to have for the company. I like how it's work.Very easy to use. Also, my workers are happy with it. We don't have a problem with it. I like it. Recommendations to others considering the product As for me, I like that platform. Very powerful tools. Great in ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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