Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

Both the app and desktop are good

PROS & CONS What are the best aspects of this product? I love that Base is very intuitive. The solution offers 90% of the features out of the box and you don’t have to worry about added set up. The intuitive screen design is fantastic and presents all the required info on the screen. I can control the platform with a single finger and work on it as I sip coffee. What aspects are problematic or could work better? I don’t have any gripes. I appreciate that Base takes full contact ...

Wonderful system for everyone. Easy to use it.

What do you like best? With this platform, I can use all tools which will help me and my team to control sales our business. We have everything you need to succeed. I contact across smart tools for emailing, calling and much more. What do you dislike? I don't have a lot of bad issues but I would like to have all my working process more organized. All of the rest of this program works right and suitable for all of us. Recommendations to others considering the product I guess it is ...

Vice President

What do you like best? Fast, intuitive, mobile, adopts easy, customer success support, ability to adjust system to meet business needs. With most of our staff on the road and away from their desks, the mobile version of BASE was very important and well received. It was by far the best we've seen during the CRM vetting process. The metrics were what we needed and the smartlist features are extremely helpful in our day-to-day business. What do you dislike? There are no issues with BASE ...

Base is streamlined, easy to use and customize, and works well for real estate

What do you like best? I've used a ton of different CRMs over the years for real estate, and Base is easily the best - thus taking the time to write this review. It's very easy to customize and set up, and I've been able to bring basically all of my activities into one platform with it, from calls and emails to deal tracking and monitoring closings, setting reminders for due dates on paperwork etc. It's easy to track leads, clients, and closings all in one system without too much thought ...

I love base, I've recommended it many times.

What do you like best? The simplicity of the UI. It's easy to use and the branding is approachable. What do you dislike? I think the analytics could be a bit better/easier to slice and dice. Base really relies on smart lists as a catch all for analytics solutions. Recommendations to others considering the product Once you have the ability to pay for a CRM, it's the obvious choice. It's positioned well in the market and scale with your business as it grows. What business problems ...

Couldn't live without it!!

What do you like best? Base is an integral part of our business and I wouldn't know what to do without it. The ease to use it and the amount of information that it can hold is second to none. even the app for the phone is awesome and it keeps our entire team on the same page. Also customer service from the account managers is incredibly helpful and always makes sure we are getting all we can from the service. I would recommend Base to every sales team as it has made our business more ...

User-friendly CRM

What do you like best? Mobile access, easiest, most intiutitve CRM tool I've ever experiences. Everytime I show my colleagues how to use the program, they marvel at how easy it is. Additionally, I can create custom reports simply and the few times there's been an exception, the Base support team is readily available to support us. What do you dislike? Notes field cannot be queried/reported. And the Standard Reports aren't able to be customzed. I'd love to use some of those Custom ...

Base has added incredible value to our daily operations

What do you like best? Ability to customize fields, cross collaboration between business units. It is also very user friendly, which is important in our business because we have multiple units/locations, and don't want to spend any more training time than necessary. What do you dislike? Inability to measure metrics specific to our business, which other businesses would not use. The default reports are great, but would like to see the ability to customize these as well. Would also like ...

Next generation of sales management

What do you like best? Easy to use and set up. It is amazing what you can get from so little effort. It covers 360• of customer interaction so there is no room for fake stories or salee people making misterious efforts without outcome. What do you dislike? A few BUI instructions cone back with graphics in a different place so you have to wait until the screen has been loaded to learn where to click. Also, a glossary would help for those new to the industry. Recommendations to others ...

We use BASE to manage all contacts, prospects and clients

What do you like best? I like the up to the minute updates across our organization (we have 3 offices/cities, the format/interface, being able to customize fields, great customer service, regular updates and improvements to the interface/service showing that BASE is forward thinking. What do you dislike? There is some functionality (or lack of we find frustrating. The top 3 are not being able to import information based to a contact's unique ID number, the inability to mass update ...