Zendesk Sell Reviews in May 2025: User Ratings, Pros & Cons

highly recommended

What do you like best? You can have all your contacts perfectly related and connectec, including the companies in which they work and the opportunities related to them. What do you dislike? In orden to discover companies duplicated or with same phone number, a multinational with several companies, takes a long time to fix and express that situation. The notes should have the option to be fixed if there are important to us. Recommendations to others considering the product I would ...

Very good customer service

What do you like best? Their customer service is very responsive and helpful. While they cannot always resolve a problem immediately, they get back to you within a day (and typically within hours and try to be as helpful as possible. Compared to several other CRMs I've used, Base certainly seems to care a bit more. What do you dislike? Like all CRMs, there is no single one that comes without it's drawbacks. The biggest thing I dislike about Base is the lack of integration across their ...

It is a useful tool to work

What do you like best? What I like most about the tool is that it allows you to connect opportunities and contacts easily. One of the things that I like the most is that now it is much easier to create groups of companies than before. Also at a glance you can see the status of all opportunities What do you dislike? What I like the least is that it only has two fields for the phone and email. I also do not like that the notes of the opportunity do not set the information above all to ...

High potential CRM

What do you like best? The customer service is great. The Base team cares about our feedback and is always trying to improve the product. The user experience is constantly trying to be improved. I also appreciate the fact that the CRM remembers the features and settings you had used last time you opened a page. This allows me to save time. What do you dislike? The product does not offer enough integrations with other platforms and makes it quite complicated to export valuable ...

A flexible CRM that can grow with you and adapt to your needs

What do you like best? I really appreciate how well Base adapts to different uses and how easy it is to get useful insights from our data. They are a very focused company that has always taken care of us. What do you dislike? There are not many things to dislike. There are always more things I'd like it to do, but that list has gotten smaller over time and I'm confident that will continue. That's all I could reasonably ask! Recommendations to others considering the product The setup ...

Intuitive and user friendly

What do you like best? Base allows for any permutation filtering options for any of your leads in your system. It's incredibly easy to pull a list of whatever data set you need to help see where leads are in the pipeline. What do you dislike? Deals and contacts are quite separate outside of sharing a connection. It makes pulling contact information based on where their deal is in your pipeline a bit of a hassle, but easily traversed with a couple vlookups. Additionally, it would be ...

Easy to use and maintain

PROS & CONS What are the best aspects of this product? I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects adoption. But no setup was needed for Base CRM. We paid the subscription and started using the system and there was no learning curve. The email tracking and executive reporting features are top notch. What aspects are problematic or could work better? The major ...

Review of Base CRM

What do you like best? Base allows you to facilitate a wide array of outreach, ranging from conducting and tracking calls, texts, and emails to customers. Love the fact ease of having all of the customers contact information in one place. Very simple to conduct out reach. Upon conducting outreach the resulting pipeline is very straight forward and organized. May be useful to have more ways to tag and qualify customers, but at present satisfied with the capabilities of Base. Also, our ...

Best CRM for the Money

What do you like best? What's not to like? It keeps you organized, it helps you manage many accounts and keeps sales going through the process. The layout is wonderful and the technical features like knowing if your clients have reviewed their e-mails is a great feature. What do you dislike? No opportunity to add in a client photo for their lead/contact in BASE. Recommendations to others considering the product I have worked with Sales Force, Delphi, Act, Goldmine, Microsoft and ...

CRM Review for a SaaS Startup

What do you like best? Base was one of the easiest to use CRM's that I have ever had to implement or use. The UI was intuitive and our whole sales team had the same response. We had a level of service enabled us to have access to assigned Customer Success Manager from BASE. She was tremendously helpful in both strategic questions and work arounds (as no product does everything on several occasions. It was hugely helpful. What do you dislike? Up until their "smartlist" feature ...