9.0
Spot Score
Boost customer engagement with real-time chat.
Add to compare
Starts from $19/User/Month when Billed Yearly
Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture customization, and easy chat management. The ability to handle multiple chats simultaneously and personalize responses enhances user experience. While occasional disconnections may ...Read more
Integrates well with other Zendesk products for seamless customer support management.
Easy to use interface, allowing for efficient communication and chat management.
Real-time connection and communication with customers, facilitating prompt issue resolution.
Provides a range of useful features like chat hours, notifications, triggers, and automations.
Some challenges with integration, especially when accessing CRM software behind firewalls.
Lack of advanced capabilities like screen sharing for both agents and customers.
Log in Required to View Reviews
Filter results
Sort by :
Showing 31-40 out of 125
UI
User in Retail
09/20/19
"Great way to chat"
What do you like best? Easy to get customer service and get resolutions for minor problems What do you dislike? Wait times can be longer sometimes, wish it was available 24/7. What problems are you solving with the product? What benefits have you realized? Easier than being put on hold
UI
User in Computer & Network Security
09/17/19
"The best Chat tool to ever have"
What do you like best? This is the best chat tool that any organization can use easy to use can do multiple chats without any latency with up rate of 99.9% What do you dislike? nothing to dislikes but as i have heard it charges more Recommendations to others considering the product: No much recommendations to the greatest chat service ever for all major organizations but keep your up link to 100% What problems are you solving with the product? What benefits have you realized? It uses to ...
Read more
UI
User in Computer & Network Security
09/17/19
"The best Chat tool to ever have"
What do you like best? This is the best chat tool that any organization can use easy to use can do multiple chats without any latency with up rate of 99.9% What do you dislike? nothing to dislikes but as i have heard it charges more Recommendations to others considering the product: No much recommendations to the greatest chat service ever for all major organizations but keep your up link to 100% What problems are you solving with the product? What benefits have you realized? It uses to ...
Read more
UI
User in Leisure, Travel & Tourism
09/15/19
"easy to use and navigate"
What do you like best? it allows real time connection and communication with the guests. feedback is legit and we can rectify any issues then What do you dislike? i am currently unable to translate and export the data to my email. thus facing difficulties in the analyzation to the figures What problems are you solving with the product? What benefits have you realized? we can speak with guests immediately and we play a part with the booking process. especially in this really challenging ...
Read more
SA
Shiena Anne R
09/11/19
"User Friendly"
What do you like best? Zendesk Chat is a user friendly platfrom not just for the admins but also for the agents. Win-win. What do you dislike? Zendesk Support (Internal Chat) is hard to get in touch with. Limited information about the website traffic, widget style and look. What problems are you solving with the product? What benefits have you realized? Real Time Assistance. Proactive Chat is very helpful when it comes to company conversion.
CI
Consultant in Financial Services
09/10/19
"Simple and Straightforward."
What do you like best? The easy accessibility and simplicity of the chat makes it easy for the clients and its customers. What do you dislike? So far, as a consumer I have no problems so far. Zendesk has an exceptional organisation structure. What problems are you solving with the product? What benefits have you realized? Zendesk has definitely made work more efficient, The structure of the product has made it easy to navigate through.
IC
Internal Consultant in Consumer Services
09/10/19
"So far so good"
What do you like best? Integration with zendesk ticketing system What do you dislike? better on-site product support in terms of user experience What problems are you solving with the product? What benefits have you realized? customer conversion
AI
Administrator in E-Learning
09/09/19
"Chat support review"
What do you like best? Zendesk Chat offers a great basic tool for chat support, you are able to: - set chat hours - notifications - maximum chats - triggers/automations - macros - pop-out chat for easier UI experience - very user-friendly - good data collection for reports and troubleshooting - It also offers a Google translate integration What do you dislike? I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option ...
Read more
IC
Internal Consultant in Computer Software
09/06/19
"Good Chat experience, some integration challenges"
What do you like best? Clean interface, easy to use, Zendesk Chat responds to the needs of the agents managing the chat. What do you dislike? The integration with our CRM software presented some challenges because of the large number of IPs that need to be opened for the Zendesk chat client to access the CRM's integration module. The CRM is deployed locally and lives behind a firewall. We eventually had to give up on the integration. Recommendations to others considering the ...
Read more
LS
Luka S
09/04/19
"Easy to communicate"
What do you like best? Zendesk can help you everything! It is easy to communicate and very simple. My clients are liking it! What do you dislike? I didn't find anything like it! I am very satisfied with this program! Please try it What problems are you solving with the product? What benefits have you realized? Help to my clients,24hrs per day
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
