Zendesk Chat Reviews in June 2025: User Ratings, Pros & Cons

"Zendesk Chat is the perfect way to instantly talk with perfect video chat. "

What do you like best? It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation. What do you dislike? The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk ...

"Works as Needed, Respectable Analytics"

What do you like best? What I like the best about the chat feature is the easy to visually see and manage the chats that are currently open and/or being handled. What do you dislike? I dislike not being able to have a more clear view of which support reps are handling what issues. Recommendations to others considering the product: Make management of reps and chat tickets more streamlined. It could also have better integration with the ticketing system that Zendesk provides, so that we could ...

"Zendesk Chat is the perfect tool for communication and collaboration."

What do you like best? The best thing about this software is that we can easily communicate with the team worker in the world at anywhere and at anytime by using this efficient software. Its some features are very easy such as file sharing, video conferences and share chat. The another benefit in this software that is screen sharing are very easy to use in a group. So it is the best software for communication. What do you dislike? The most obvious difficult of this software is that ...

"Zendesk Chat is the perfect tool for communication and collaboration."

What do you like best? The best thing about this software is that we can easily communicate with the team worker in the world at anywhere and at anytime by using this efficient software. Its some features are very easy such as file sharing, video conferences and share chat. The another benefit in this software that is screen sharing are very easy to use in a group. So it is the best software for communication. What do you dislike? The most obvious difficult of this software is that ...

"Great chat application "

What do you like best? Love the dashboard is easy to view who is on your site, who is looking to chat, and where they are located. What do you dislike? There is no way to quickly identify if they are a current user. Recommendations to others considering the product: Zendesk is great as a basic chat service. There are other services that are better in regard to analytics and marketing. If you dont have a need for those services then Zendesk is an easy platform to learn and work. What ...

"The best in the market"

What do you like best? I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly. What do you dislike? There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat. What problems are you solving ...

"Great product"

What do you like best? Zendesk chat is an excellent chat solution for speaking with clients to provide instant supporr What do you dislike? I dislike the customer satisfaction requests for feedback What problems are you solving with the product? What benefits have you realized? The problem we are solving is not having instant contact for customers

"The best in the market"

What do you like best? I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly. What do you dislike? There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat. What problems are you solving ...

"Great chat application "

What do you like best? Love the dashboard is easy to view who is on your site, who is looking to chat, and where they are located. What do you dislike? There is no way to quickly identify if they are a current user. Recommendations to others considering the product: Zendesk is great as a basic chat service. There are other services that are better in regard to analytics and marketing. If you dont have a need for those services then Zendesk is an easy platform to learn and work. What ...

"Great product"

What do you like best? Zendesk chat is an excellent chat solution for speaking with clients to provide instant supporr What do you dislike? I dislike the customer satisfaction requests for feedback What problems are you solving with the product? What benefits have you realized? The problem we are solving is not having instant contact for customers