Zendesk Chat Reviews in June 2025: User Ratings, Pros & Cons

"It was nice and easy to use"

What do you like best? Live time information and good notification What do you dislike? Bulky systems so a bit hard to keep track What problems are you solving with the product? What benefits have you realized? Helped us to solve instant designing with our customers to keep them with the products.

"Best live chat ever for business "

What do you like best? M using zendesk for my websites it’s helpful What do you dislike? I think not negative thing in zendesk I was using that many years Recommendations to others considering the product: People using zendesk free live that pack What problems are you solving with the product? What benefits have you realized? Using zendesk I got more lead from my money sites

"customer friendly"

What do you like best? i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers. What do you dislike? it completely not useful when integrated with knowledgebase. What problems are you solving with the product? What benefits have you realized? customer interaction.

"Zendesk is very helpful and reliable!"

What do you like best? I like Zendesk Chat's speed and the ease of monitoring chat activity using it. What do you dislike? Sometimes there are service outages and that can be frustrating, but I don't think that's really anything Zendesk can do anything about. They are prompt in communicating what's happening and also making sure it's fixed. What problems are you solving with the product? What benefits have you realized? We're solving the problem of chatting with our customers - this is ...

"Zendesk is critical "

What do you like best? What I like best is the instantaneous results that my team is able achieve. We can immediately interact via chat with anyone that needs help, whether inside of our org or outside of our org. What do you dislike? I cannot think of anything we specifically dislike at this time. It would be very picky to say, but sometimes the transactional log is not the cleanest, in that it could be formatted better for easier sharing and easier reviewing. Recommendations to others ...

"Efficient Chat System"

What do you like best? I love the layout of Zendesk chat! It can be accessed right within Zendesk itself, prompts you with notifications, and you can handle multiple chats all in one widget. You can see what other agents are online, transfer, etc. A lot of options to personalize this feature! What do you dislike? I can't think of anything. If I had to make something up, I would like to personalize the chat with a range of background colors to make it my own :) What problems are you solving ...

"I love Zendesk!"

What do you like best? I love that each interaction is recorded in case you ever have to go back and pull up proof of a conversation. What do you dislike? Tickets sometimes bounce to other users that may have assisted on the ticket instead of the person who solved the issue. Recommendations to others considering the product: If you're looking for a software that allows you to solve user issues in real-time, Zendesk is it. What problems are you solving with the product? What benefits have ...

"Great live chat software"

What do you like best? Very easy to use, easy to set up new users and great interface for our customers. Messages sent in real time, and easy to create new macros. This is the only live chat service I have ever used and would not want to use any other. What do you dislike? The only issue is that you cannot edit a message once its been sent, but that just means I have to give the message a quick proof read before sending it. I can completely see why they don't allow messages to be edited ...

"Zendesk is a great tool for customer service!"

What do you like best? The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking. While our marketing manager used this feature more, Zendesk offers helpful in-platform analytics. As the customer service manager, you can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time. What do you dislike? A free version of Zopim is available, ...

"Zendesk Chat is the perfect way to instantly talk with perfect video chat. "

What do you like best? It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation. What do you dislike? The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk ...