Zelis Reviews in May 2025: User Ratings, Pros & Cons

"2023 Forum"

What do you like best about Zelis? Partnership, Zelis is willing to listen and take criticism which help each other grow. Zelis provides great feedback where both parties can continue to grow and navigate the TPA space What do you dislike about Zelis? Sometimes it feels like Zelis is going to out grow the industry which could make the partnership erode What problems is Zelis solving and how is that benefiting you? Faster payments to provides which leads to lowe volume of provider ...

"Amazing time and great product coming!"

What do you like best about Zelis? Zelis is ahead of the game. They are always finding ways to make the member and provider experience better. They product team shows the innovation the company wants. What do you dislike about Zelis? Their client and customer service is what is lacking. While they do any amazing job on products for member and providers, Zelis needs to start focusing on their clients needs and demands. Customer Sevice needs to be focused on, it's shortfall is prevent further ...

"Perfectly executed Forum!"

What do you like best about Zelis? Zelis has a lot of great product offering. We appreciate their innovative ideas and solutions to the industry. Very impressive with the native wallet and super curious about the zchecks to come! What do you dislike about Zelis? Service is terrible. No sense of urgency to clients needs. Account Rep doesn't reply to emails or calls. Rep needs additional support. Follow thru is lacking, and ultimately leaving clients to figure it out on our own What problems ...

"Awesome company"

What do you like best about Zelis? They have effective and efficient solutions that meet our business needs. What do you dislike about Zelis? Nothing to dislike abou Zelis. They meet all of our business needs and are continually developing their products to remain relevant. Keep continue to do what you do and continue to have these forums. What problems is Zelis solving and how is that benefiting you? ACH MEMBER AND PROVIDER PAYMENTS AND Out-network post adjudication rates. This is a great ...

"Great and quick service"

What do you like best about Zelis? They are prompt when responding to issues. And they listen to our concerns What do you dislike about Zelis? Nothing yet that I can think of but I am sure later I can What problems is Zelis solving and how is that benefiting you? Zelis solves our issues with repricing hospital claims

"Good platform but too much going on"

What do you like best about Zelis? There are many service options to choose from, but sometimes, it seems to be too many. Their payment services are terrific and easy to use, but adding in all other options becomes overwhelming. What do you dislike about Zelis? There are many processes with rigid rules that are difficult to work around. My system is very detailed and functions to fit the needs of my clients, so there are times when I cannot accommodate the requirements. What problems is ...

"Zeros Program Integrity"

What do you like best about Zelis? The number of services and ability to address organizational needs. What do you dislike about Zelis? The complexity that comes with our setup. What problems is Zelis solving and how is that benefiting you? Program Integrity

"Go to solution"

What do you like best about Zelis? Our contacts are always readily available What do you dislike about Zelis? Bill audit review can take time to process. What problems is Zelis solving and how is that benefiting you? Wrap network solution as well as our bill audit review process. Both help our clients to get the better discounts on their health plan

"Easy way to get EOBs"

What do you like best about Zelis? Ease of use. Quick and easy to find and download eobs. What do you dislike about Zelis? You can't download them as ERAs so it all has to be posted manually into system after downloading eobs. Recommendations to others considering Zelis: If it can be downloadable as an ERA file so that it can be automatically posted to the accounts in our system that would make posting payments so much faster! What problems is Zelis solving and how is that benefiting ...