Zapier Reviews in May 2025: User Ratings, Pros & Cons

Used to be OK and work fairly well, now it's BAD

Used to be OK and work fairly well, then they changed their pricing structure AND their UI and since then, it's gone to the dogs. Good luck getting help, it seems to take someone days just to reply and then it's usually just a link to a "help" article. Whatever changed at this company is NOT good.

Horrible customer service!!!

Horrible customer service!!!I abmit I am not an IT person, I had a hard time setting up two zaps and both times after contacting support for help was transfered between different people and took several times to get the Zap to work properly, even after being told they were good to go. I was told response time is 4 to 6 hours!! Come on, that's money out of my pocket for losing a deal becuase a Zap isn't working!! Zapier should be doing better, as least act like you care!!

Absolute waste of time.

I wish I had read these reviews before signing up to Zapier. I am nearly at 100 emails with their customer support team and actually further away from fixing their Active Campaign and Google Calendar integration.I am utterly disgusted with their so called service and cannot believe that a paid customer should have to go through so many hours each week of troubleshooting an integration they told me they had and was simple to set up.I was also told after I requested a local support person, ...

Unimpressed so far.

Unimpressed so far.Forced to join them as Connect Myapps stopped supporting the software I use. Connect myapps worked, Zapier does not.Its not easy to use at all and the level of support for a paid subscription is shocking.

An API that interconnects to just about anything you can think of.

PROS & CONS What are the best aspects of this product? We've been utilizing Zapier in a wide range of recipes and other methods that we're beginning to think it'll replace larger workflows. It's a worthy all-around product! What aspects are problematic or could work better? Zapier gave us way more benefits than we initially realized. With so many good things coming from it, there's really nothing I hate about it. What specific problems in your company were solved by this product? ...

Connects all the technical dots!

What do you like best? It works with a ton of software. When I looked at the list of software it works with, I was just astounded. It can be used for simple tasks that involved moving data across different software and for more advanced implementations. I feel the cost and usage limits are also very reasonable. What do you dislike? There's a limit on how many actions we can use. I would like to see alternate pricing options since we sometimes rarely need to use it or use it for ...

Zapier Integrates and automates web applications.

What do you like best? Zapier is a quite simple to use and configure tool, highlighting that it has many applications to synchronize, becoming an incredibly flexible feature for several of the businesses that choose to use the program for their own gain, highlighting that it allows it a totally powerful device. in its field of operation when it is incorporated with a network, demonstrating what it acquires in its architecture. Instead of hiring a developer to write custom code for ...

Zapier allows us to optimize and create efficiencies

What do you like best? Zapier's ability to connect with essentially all software, both third-party and our own custom built application, and take actions based on those software. This has allowed us to use Zapier with multiple other applications (Looker, AirTable, ZenDesk, SalesForce, AWS, Google Suite) to create and optimize workflows. Overall Zapier is very easy to use, intuitive, but does require some thought upfront on how to best structure a What do you dislike? Some of the ...

I love this platform.

What do you like best? Zapier will most likely automate it if you are doing routine tasks or have a repeatable procedure. In a smooth workflow, I like the ability to connect all applications and platforms. I am in sympathy with its relation to a number of interconnected networks, I encourage a constant mobility that allows for multiple outlets and a broader range of knowledge so that my organization can benefit from a pedagogical approach and we use different tasks to speed up the work. ...

Amazing Resource

What do you like best? I love the amount of apps and software we are able to integrate together. What do you dislike? Sometimes the API and connections aren't the easiest to understand and have to do a lot of work-a-rounds Recommendations to others considering the product: Don't be afraid to reach out to support for help What problems are you solving with the product? What benefits have you realized? We are able to automate a lot of tedious processes saving us all time.