8.0
SpotScore
Z-Discovery Reviews in September 2026: User Ratings, Pros & Cons
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Z-Discovery Reviews & Ratings
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Spotsaas Editor’s POV
Exterro E-Discovery is built for legal teams managing litigation holds, data retention, and compliance workflows. Before shortlisting, verify that your organization has the technical capacity to support user training—the platform requires hands-on onboarding to use advanced features effectively. Check whether your current data sources (email systems, file ...Read more
Z-Discovery pros and cons
Automates legal hold processes, reducing manual effort and speeding up response times.
Built collaboratively with customers, with users contributing directly to the product roadmap.
Excellent customer support and attentiveness.
Clean web UI that non-specialists can navigate without training.
Some features can be clunky and need improvement, like the interview module.
Limited flexibility and missing columns in report options.
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Showing 31-40 out of 87
DB
Derek B
09/09/19
Fantastic support and great service
What do you like best? The support for this program has been amazing. We have had a few issues with the implementation that have been resolved quickly and professionally What do you dislike? Nothing at this time, our experience has been fantastic What problems are you solving with the product? What benefits have you realized? Reduction in time required and streamlining of processes
UI
User in Utilities
09/09/19
Great product and great service
What do you like best? That Exterro integrates your legal hold, public records, and security needs in one place. What do you dislike? I have not found any downsides yet but am interested to see how Jordan Lawrence is integrated into the platform. What problems are you solving with the product? What benefits have you realized? Exterro has made our legal hold and public records requests processes repeatable and defensible. Also, having one system of record is very beneficial.
AI
Administrator in Utilities
09/09/19
Rewarding.
What do you like best? Hearing about others experiences/best use practices. What do you dislike? Venue rooms are cold, although that is out of exterro control. What problems are you solving with the product? What benefits have you realized? Easier to track legal hold custodians with Exterro tool.
AI
Administrator in Government Administration
09/09/19
after lengthy setup, eddm is pretty powerful
What do you like best? Litigation Holds are easy to track and acknowledge. List of custodians is accurate and the ease of use is the best. What do you dislike? not able to print directly from screen or have ability to print full list of documents; some of the screens are redundant. What problems are you solving with the product? What benefits have you realized? makes easier tracking for lit holds
UI
User in Insurance
09/09/19
eDiscovery Analyst
What do you like best? Reviewing large amount of documents using software What do you dislike? I have had times when Exterro is slow to work and that is annoying. What problems are you solving with the product? What benefits have you realized? Finding documents (or not finding documents) to support a legal theory.
AI
Administrator in Pharmaceuticals
09/09/19
eDiscovery Manger
What do you like best? The entire end-to-end platform. Most favorite are legal hold, ECM and EPM. What do you dislike? I am very satisfied with the entire suite of Exterro prodcuts. Recommendations to others considering the product: Get a great project manager. What problems are you solving with the product? What benefits have you realized? EDDM functionality.
AI
Administrator in Oil & Energy
09/09/19
Matter Centric Toll
What do you like best? Matter centric focus to manage and monitor the life cycle of a case. What do you dislike? We are still undergoing implementation of Exterro What problems are you solving with the product? What benefits have you realized? Monitoring legal holds, reducing outside counsel review costs
AI
Administrator in Internet
09/09/19
Paralegal
What do you like best? Exterro is a robust product. I like the fact that integrates with other software such as Passport and Legal Tracker. What do you dislike? Some of Exterro's functionality is clunky - interview module, etc. What problems are you solving with the product? What benefits have you realized? recently resolved IPP problem
MM
Melissa M
09/05/19
Exterro is the only solution you need
What do you like best? We currently only have the Legal Hold platform, but we're looking to add additional Exterro modules to streamline different processes. What do you dislike? I personally haven't found something I dislike yet. What problems are you solving with the product? What benefits have you realized? The platform is so easy to use. It saves lots of time and consequently, money.
UI
User in Insurance
09/04/19
Very powerfull tool
What do you like best? The search capabilities, they are quire intensive and meet legal requirements What do you dislike? Issues with data collection and production What problems are you solving with the product? What benefits have you realized? External litigation and eDiscovery review
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].