9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 81-90 out of 257
AU
Anonymous User
04/30/21
"xMatters, top product, top team."
What do you like best about xMatters? The use of xMatters has enabled us to consolidate on-call rotas from various locations, enabling incident managers to initiate a call-out more efficiently and accurately. Auto escalation to peers/management as required if no response is received from primary on-call. Engaging with xMatters staff is a real pleasure, the company as a whole appears to have a great culture. I am an administrator of the system and also a consumer of the on-call ...
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AU
Anonymous User
04/26/21
"Very useful tool for multiple use cases"
What do you like best about xMatters? The set up of xMatters went very smoothly, much more so than alot of other cloud based applications that I support. It is easy to provision users and groups from ServiceNow and set up custom communication flows. The admin trainings were very helpful to quickly get brought up to speed on the tool so that we are able to support our user base. What do you dislike about xMatters? By default it would be ideal if members of a group could manage their own ...
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AU
Anonymous User
04/22/21
"A toolset that makes a difference"
What do you like best about xMatters? xMatters provides a trackable, measurable and highly reliable solution to a problem that many organizations have; how to consistently and reliably manage and engage their out-of-hours support resources. xMatters delivers a highly configurable and scalable solution that addresses these issues in a way that aligns with the needs and practices of the modern IT workforce. What do you dislike about xMatters? Some of the administration screens can be ...
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AU
Anonymous User
04/07/21
"xMatters Crisis Management Solution Review"
What do you like best about xMatters? The system is super user intuitive, and response time is swift. What do you dislike about xMatters? The analytics and reporting features can be more consequential. What problems is xMatters solving and how is that benefiting you? Crisis management solution.
AU
Anonymous User
03/30/21
"ease of use"
What do you like best about xMatters? ease of sending application alerts and opening technical bridge calls What do you dislike about xMatters? it takes time to fill out all the required fields What problems is xMatters solving and how is that benefiting you? problem escalation
AP
Ana Patricia C
03/17/21
"The best communication tool"
What do you like best about xMatters? The integration with ServiceNow, Microsoft teams, and how fast you can join resources with one tool What do you dislike about xMatters? The documentation for the integration with external bridge and added on the servicenow engage feature is not easy to find Recommendations to others considering xMatters: none What problems is xMatters solving and how is that benefiting you? On Call Scheduling Notifications Awareness
AU
Anonymous User
03/15/21
"xMatters call/email notification alerts"
What do you like best about xMatters? xMatters notifications email alerts are good What do you dislike about xMatters? xMatters call notification announcing the job name sounds odd What problems is xMatters solving and how is that benefiting you? oncall person will alert immediately...
AU
Anonymous User
03/12/21
"Great mobile application"
What do you like best about xMatters? I like to use the mobile app and it is working very well. I don't use web app. Mobile app is very helpful when you are working outside standard working hours in order to take reponsability of new incidents assigned to our team. web application is used to help us organize rotation in our team and assign resources to help us manage incidents assigned to our team. What do you dislike about xMatters? I don't like notification sounds available in the app. ...
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AU
Anonymous User
03/12/21
"Xmatters review March 2021"
What do you like best about xMatters? Able to set various to get alerts (app, text, email). Customizable alert tones. On-Call reminders. Dark mode. Able to add contacts in app. Easy to use What do you dislike about xMatters? The app is very good. I don't really know what I would do recommend to improve it at this time. A few years back it wasn't as good; your company has made good progress. Recommendations to others considering xMatters: Good product, easy to use. Reliable. What problems is ...
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AU
Anonymous User
03/12/21
"Xmatters help is knowing a newly arriving issue by getting informed by text call or email"
What do you like best about xMatters? The call and alert feature in the xmatters What do you dislike about xMatters? repetitive calls when multiple alerts arrive Recommendations to others considering xMatters: No recommendations What problems is xMatters solving and how is that benefiting you? the problems related to organization which require max attention
