9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 251-257 out of 257
AI
Administrator in Mining & Metals
01/28/19
xMatters review
What do you like best? Simple to use. Has most common functions, and do the job well. What do you dislike? Cost can be a bit high. Limited number of users for the license. Some part of the functionalities is not very user friendly.. What problems are you solving with the product? What benefits have you realized? Alerts for applications.
IA
Irfan A
01/25/19
xMatters is a great communication tool!
What do you like best? Sending Alerts to various teams in xMatters is intuitive to our business operations. This feature allows quick collaborations and solutions in emergency situations. What do you dislike? The reporting sector can be improved. The reporting tool needs more customization for manually created messaging templates. The reports also need to be retained for a longer period of time. What problems are you solving with the product? What benefits have you realized? We ...
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AI
Administrator in Hospital & Health Care
01/24/19
Stable platform with low maintenance
What do you like best? Set it and forget it. We implemented our current version close to two years ago now and rarely have to make adjustments or code changes. What do you dislike? I would like to be more informed off how the infrequent disruptions impacted our instances directly. (i.e if we have a North American outage, etc..what is the number of impacted calls, texts, etc..) What problems are you solving with the product? What benefits have you realized? Incident Management ...
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WM
Wesley M
01/24/19
A few quirks to work through but overall good
What do you like best? Support is typically snappy in response to my tickets. What do you dislike? Techs that regurgitate my issue back to me with no input or suggestions. What problems are you solving with the product? What benefits have you realized? Stuff getting queued too much.
UI
User in Telecommunications
01/24/19
Effective for Paging
What do you like best? xMatters is a great way to track how often my team is engaged, and how quickly my team members respond (and how often). Metrics are great. What do you dislike? Would be great if team members could be connected directly to an incident bridge from the xMatters phone call. What problems are you solving with the product? What benefits have you realized? Solving need to have 24x7 support teams available to resolve issues.
ES
Executive Sponsor in Entertainment
01/24/19
xMatters
What do you like best? I love the rich feature set including the mobile application integration What do you dislike? I dislike that the mobile application isn't as agile or feature enabled as I would desire. Recommendations to others considering the product: Consider integrations that you need. What problems are you solving with the product? What benefits have you realized? We are solving reducing minimum time to engage while balancing work life balances among Devops engineers.
AI
Administrator in Computer Software
01/24/19
Precise Accurate Timely Notifications
What do you like best? Ability to quickly adjust shifts for our mission-critical global support teams. What do you dislike? We seem to have quite a few service degradations, and I appreciate the transparency but when the application is used to notify engineering teams 24x7 of break-fix issues with customers on a 15 minute SLA, we cannot afford to that text message not sent or phone call not made. Support staff seem to require multiple back and forth emails before understanding the ...
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