9.4
Spot Score
xMatters Reviews in June 2026: User Ratings, Pros & Cons
Transform incidents into opportunities for growth.
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Starts from $16 / User / Month, also offers free forever plan
xMatters Reviews & Ratings
Spotsaas Editor’s POV
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
xMatters pros and cons
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 211-220 out of 257
JO
Jesse O
05/07/19
Awesome Product for use in any environment.
What do you like best? Provides instant communication and attention when issues arrive What do you dislike? The interface can be a bit distracting to our new users and business partners What problems are you solving with the product? What benefits have you realized? effective communication and escaltion of issues
PS
Prabhu S
05/07/19
Made life simple on MI
What do you like best? It made life easy for the on call paging during the major incidents. Easy to use and configure. I was a client of xmatters with my previous client. What do you dislike? Not dislike more of an additional features thing. I would love to have the option to spin-off separate bridges from the main conference call. What problems are you solving with the product? What benefits have you realized? This is used for paging and reaching out users on the critical incidents.
EM
Elena M
05/07/19
New integration
What do you like best? Easy integration with servicenow (launching the process). Interface is pretty nice and intuitive and the process is straight forward. What do you dislike? Cannot setup customizable escalation intervals based on different roles (for the same priority level) What problems are you solving with the product? What benefits have you realized? Saved a lot of time for the service center - The operators are not spending their time calling all the teams.
TH
Tim H
05/07/19
Great product
What do you like best? xMatters allows us to inform staff to tickets that need to be worked and guide them to these tickets via links. Great product. What do you dislike? Nothing at this time. xMatters has met our needs. What problems are you solving with the product? What benefits have you realized? Dispatching staff to address issues. Along with invites to incident response meetings.
SM
shamika m
05/07/19
best company ever
What do you like best? The communication process for incident escalation and problem is the best! What do you dislike? It can be a bit combersome for the new user What problems are you solving with the product? What benefits have you realized? communication and escalations of incidents
JJ
Joe J
05/07/19
Great Call Management!
What do you like best? xMatters is super easy to set up with notifications and contact options. In a matter of minutes, you can set up multiple devices with the rules to send notifications and escalation. What do you dislike? Nothing! For our purposes, xMatters solves our business needs. What problems are you solving with the product? What benefits have you realized? We're utilizing xMatters for Major Incident Management and Business Continuity. We have managed to quickly ...
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DC
Dustin C
05/07/19
Need to know SN implementation
What do you like best? The ease of customization and quick additions What do you dislike? Lack of a dashboard view, or executive dashboard What problems are you solving with the product? What benefits have you realized? Getting the right groups notified, when something happens
BN
Brian N
05/07/19
High Quality, Reliable Service
What do you like best? xMatters fits perfectly into our use case and works with the technologies we already have available. And, it is low maintenance. What do you dislike? Inconsistencies in the way that certain mobile service providers present long text message alerts to mobile users (e.g. breaking long messages into multiple texts, which breaks links). What problems are you solving with the product? What benefits have you realized? IT on-call page-outs and management alerting - ...
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AM
Alfred M
05/07/19
Must for a IT Support
What do you like best? Need notified at the right time and on right issues. What do you dislike? If not configured properly you can get bunch on alert.s What problems are you solving with the product? What benefits have you realized? In case of business communication, xmatters helps to reach out to the users in right manner.
MA
Matt A
05/07/19
Great Notifier
What do you like best? The functionality to customize how get alerted. What do you dislike? tough to search for groups (possibly because we have to many) What problems are you solving with the product? What benefits have you realized? Down end users, notifying customer support to quickly resolve
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].