9.4
Spot Score
xMatters Reviews in June 2026: User Ratings, Pros & Cons
Transform incidents into opportunities for growth.
Add to compare
Starts from $16 / User / Month, also offers free forever plan
xMatters Reviews & Ratings
Spotsaas Editor’s POV
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
xMatters pros and cons
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
Filter results
Sort by :
Showing 201-210 out of 257
PS
Peter S
05/07/19
useful shout notifications for internal system issues
What do you like best? easy to read, direct to the point, simple interface What do you dislike? lengthy details in email notification, would like to hide certain fields What problems are you solving with the product? What benefits have you realized? system outage notifications for critical services
DF
Daniel F
05/07/19
xmatters km19 review
What do you like best? notified the right group at the right time What do you dislike? i would like for it to be visible in servicenow - have the dashboard and the functionality within the snow tool What problems are you solving with the product? What benefits have you realized? major incident management - engaging the right support teams
AP
Ankit P
05/07/19
Helps us automate and increase the speed for engagement for incident management.
What do you like best? APIs and rest layer stuff, we use automated engagement. What do you dislike? ui the UI overall is very busy and the users have certain challenges What problems are you solving with the product? What benefits have you realized? engagement and incident management for faster
KT
Kumar T
05/07/19
Life with xMaters
What do you like best? APIs and esay to develop communication plans in xMatters. Groups, rotations setup. What do you dislike? Responses back to SN are still basic and looking for more robust 2-way integration What problems are you solving with the product? What benefits have you realized? Notifications, responses and escatations
VS
Victor S
05/07/19
Critical Alerts
What do you like best? Integration with other platforms and been able to get alert notification from different platforms What do you dislike? Difficult to customized and been able to get other profiles presets What problems are you solving with the product? What benefits have you realized? Critical incident alerts, users being down.
TT
tawnya t
05/07/19
used at my previous company - need it at my new company
What do you like best? auto notification from tickets in service now What do you dislike? a little clunky to stop notifications. it took a number of steps in order to stop the notifications What problems are you solving with the product? What benefits have you realized? escalations from service now - for high priority tickets
KS
Ken S
05/07/19
xMatters
What do you like best? XMatters solved a problem for automatic notification to our technicians What do you dislike? I don't have any issues with x-Matter, it solves a purpose for us. What problems are you solving with the product? What benefits have you realized? We used it to solve notification to our technicians and automatic call outs.
SB
Swetha B
05/07/19
User friendly
What do you like best? The ease of access to the tool and the usage has been a friendly experience What do you dislike? The license cost for the tool is not economical for small customers that we provide service for What problems are you solving with the product? What benefits have you realized? ITSM Communications, primarily. Ease of communication and access has been excellent for my team
LB
Lucy B
05/07/19
xmatters review for girls who code
What do you like best? quick contacts to critical resources to resolve issues What do you dislike? we have a large network of resources to resolve business critical issues and our set up was challenging What problems are you solving with the product? What benefits have you realized? we get in touch with critical resources to resolve incidents that are have major financial impacts quickly
AJ
Adnan J
05/07/19
Its one amazing tool to notify your on-call and meet 'SLAs
What do you like best? The notification and integration options its provide. What do you dislike? Would like to explore multiple options on MSP instance of Servicenow What problems are you solving with the product? What benefits have you realized? We have been solutioning this to our MSP customers where we use this to send P1 and P2 notifications along with calling our on call resource in less than 2 minutes. This assist us in meeting our Response SLAs quickly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].