9.4
Spot Score
xMatters Reviews in June 2026: User Ratings, Pros & Cons
Transform incidents into opportunities for growth.
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Starts from $16 / User / Month, also offers free forever plan
xMatters Reviews & Ratings
Spotsaas Editor’s POV
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
xMatters pros and cons
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 191-200 out of 257
SB
Srinivas B
05/08/19
Easy to Integrate
What do you like best? The latest version of the xMatters has more functionality, Configuration tab. Seamless integration. What do you dislike? There is nothing disliking about it. The tool is great What problems are you solving with the product? What benefits have you realized? We were trying to integrate multiple xMatters instances and it is possible. Thank you xMatters App
RM
rajesh m
05/07/19
definable and informative
What do you like best? its advancement on market and upgrading What do you dislike? exposing of API when it comes to 3rd party What problems are you solving with the product? What benefits have you realized? Business as usual had become really faster than the usal
JM
John M
05/07/19
xMatters review for Fiserv
What do you like best? Ease of use. The ability to quickly look up users and groups. It is also easy to view on-call schedules. What do you dislike? We have an organizational issue with "stale" groups. It would be nice if we could see use reporting. What problems are you solving with the product? What benefits have you realized? We use xMatters to page support groups, alert teams/users of ServiceNow ticket assignment and ad hoc paging
AG
Aaron G
05/07/19
Great Experiences
What do you like best? Very user friendly and fast, helps get alot of work done. What do you dislike? Sometimes the app takes a little bit of time to open on my phone. What problems are you solving with the product? What benefits have you realized? Mainly using it for calls for outages, helps everyone work together to get problems solved.
CP
Clark P
05/07/19
Early POC for XMatters
What do you like best? The ability to customize and have XMatters perform several tasks as designed in the workflow What do you dislike? It's a little tough to manage so being able to scale management of the tool is difficult. What problems are you solving with the product? What benefits have you realized? Trying to automate any manual processes that other tools are unable to do for us.
KS
Keisha S
05/07/19
Amazing Tool!
What do you like best? The Integration with ServiceNOW and the ease of use. What do you dislike? Nothing I can think of at the moment! Xmatter's seems to help with our business needs. What problems are you solving with the product? What benefits have you realized? Business continuity and communications as well as communicating with the business in Major Incidents.
DL
Debbi L
05/07/19
xMatters is a Godsend!
What do you like best? xMatters allows us to easily escalate after hours incidents. What do you dislike? I haven't found anything that I dislike about xMatters yet. What problems are you solving with the product? What benefits have you realized? We're able to easily escalate after hours P1/2 incidents through notifications.
K
Kay-Ann E
05/07/19
Good product
What do you like best? xMatters has an easy to use interface that is intuitive to the user. What do you dislike? There customer service is slow and take time to respond to your requests. What problems are you solving with the product? What benefits have you realized? Incident paging and call tree. This has worked effectively and has helped setup a structure in the organization that allows call tree setup and paging.
DK
Dianne K
05/07/19
xMatters is fantastic for bridge calls
What do you like best? it's ability to create a bridge call notifications and connect automatically What do you dislike? it is a fairly expensive product with the additional telecom costs What problems are you solving with the product? What benefits have you realized? Ability to auto connect bridge calls to subscribers
MB
MIchael B
05/07/19
Great Service
What do you like best? Great service with 'Shout' notifications. Always lets us know when services are down or being buggy What do you dislike? No real dislikes of xMatters. Services work as expected. What problems are you solving with the product? What benefits have you realized? Letting workers know when an outage occurs
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].