xMatters Reviews in June 2026: User Ratings, Pros & Cons

consistency in enterprise troubleshooting

What do you like best? We are able to align the right stakeholders in a communication to address and resolve issues promptly with an effective solution with consensus What do you dislike? Not alot to dislike at this point, we arent having issuses What problems are you solving with the product? What benefits have you realized? Communication in critical matters where the need to engage all necessary stakeholders to identify - solutionize and execute triage Response from Francois ...

vm

What do you like best? integration with now platform on our innnovations platform my be a great fit What do you dislike? i have not seen any issues with the previous use of xmatters What problems are you solving with the product? What benefits have you realized? integration is key for us on the platform

xMatters in Food Service

What do you like best? We use it for escalation and triaging situations. It does wonderfully at blasting out emails when problems occurs (especially when people don't follow rules) What do you dislike? Reporting - follow-up with people when they say they got blasted more than ones (multiple device) What problems are you solving with the product? What benefits have you realized? It helped triage every situation for our business - warehouse and production

X does Matter in xMatters

What do you like best? the over indexing! text message,phone call, email it will alert you and i love the conference call option! this tool has had very positive impact to our MTTR What do you dislike? over indexing! yes it is a pro and a con.... my spouse offer me our guest room as the phone kept going off What problems are you solving with the product? What benefits have you realized? MTTR is going down! and we are solving the long outages quicker Response from Francois Groulx ...

Notifications that just work

What do you like best? xMatters gives us the ability to customize notifications for various solution groups. End users can enroll in the various communication channels and choose exactly how they want to be notified... What do you dislike? It would be great if the platform could preemptively let you know that you have setup notifications on the app tied a phone that you also have subscribed to SMS alerts on. What problems are you solving with the product? What benefits have you ...

xMatters with ServiceNow

What do you like best? Easy to engage other teams and team member when you have an incident. Also provides easy to use support for team members responsible for on-call. What do you dislike? Would prefer if more of the processing configuration could be handled by the customer as opposed to xMatters professional services. For example, the ability to change and have a P3 incident contact the primary on-call, then the secondary on-call, then stop. What problems are you solving with the ...

Easy of use

What do you like best? Easy to use and configure, call outs are a god send. What do you dislike? nothing springs to mind, i have no issues with the product. What problems are you solving with the product? What benefits have you realized? automated call outs to ensure timely intervention from the support teams

I love it

What do you like best? The automatic call for resources for assisting on CIM events supporting our critical services that impact our customers What do you dislike? The costs are high from a business perspective. There are some bugs that need to be sorted in relation to duplicate call outs What problems are you solving with the product? What benefits have you realized? calling out supports personal need to resolve critical services. The ease and use of the tool and the ...

Xmatters integration works great

What do you like best? Its intuitive and super responsive with proving to be a market leader What do you dislike? Mobile notifications need to be improved to trigger in a better process What problems are you solving with the product? What benefits have you realized? Mobile notifications need to be improved to trigger in a better process

I feel that our current deployment of xMatters meets our needs to an extent, but feel that there may be more that we could be doing with the tool.

What do you like best? It is effective and timely for notifications from our ServiceNow tool to a very broad audience. What do you dislike? It could be more user friendly and I think it could benefit with a delegate option. What problems are you solving with the product? What benefits have you realized? We use xMatters for P1 Incident notification.