xMatters Reviews in May 2025: User Ratings, Pros & Cons

xMatters is the best tool for communication

What do you like best? 1.With the help of xmatters we can send notifications to the group or user internally or supported organization. 2.we can edit user shift timing which helps in sending the notification accordingly. 3.We can initiate conference call. 4. We can initiate quick conference bridge. 5.We can initiate quick message with a response. 6.We can initiate quick message without a response. 7.We can initiate Outage/Major incident notification. 8.For outage we can ...

Xmatters: Major Incident Guide

What do you like best? User friendly interface. Used for major incident communication. Notification setup id good withe features like email, phone, sms which is suitable for user and time setup for notifications which limits spam. Triggers notifications timely. What do you dislike? Accent over voice call is not clear sometimes. An good and clear accent can be implemented. Recommendations to others considering the product: Best quality service and timely notifications helped ...

MIM Assistant

What do you like best? Gives the chance to Acknowledge and update the work notes of the issue using the mobile also. Gives notifications via sms,mail,call which is very much useful for our project. What do you dislike? The way it give non stop notifications through calls is little irritating. Recommendations to others considering the product: Best Tool for the team who work on Outages as a infra team What problems are you solving with the product? What benefits have you ...

On stop for an outage

What do you like best? Works automatically without any assistance on a single click by connecting the required to discuss the issue What do you dislike? Anybody can click on xmatters to initiate escalation on incident Recommendations to others considering the product: Rest, there is a took that wakes you up in need What problems are you solving with the product? What benefits have you realized? Mobile numbers and mail IDs can be integrated into the tool so that the support ...

Best way to get customized alert of incidents

What do you like best? It's very helpful and easily customizable along with ease with which end users can get notification on their configured devices and email as well What do you dislike? Sometimes even after owning the incident via xmatters ,end users sometime keeps alerting and keep pushing their notifications Recommendations to others considering the product: Inorder to have your alerting mechanism more effective and have more robust and quick response in handling in ...

Good system, working well

What do you like best? Geeting mass communications out quickly and will fairley minimal input What do you dislike? American support and training sessions dont always work well for UK users. What problems are you solving with the product? What benefits have you realized? Using xMatters to communicate incidents accross the business with vartious service providers and customers etc. Having the platform app on our mobile devixes has made this an easier and quicker process Response ...

xMatters is integral to our successful monitoring and operational support of condtinous delivery

What do you like best? It works! The automation to our monitoring service. Setting triggers and custom alerts in our various tools to API connect with xMatters has been near perfection. What do you dislike? Haven't been able to interface with our HR tools to manage license usage when employees leave. Recommendations to others considering the product: It works, support is great, give it a try. What problems are you solving with the product? What benefits have you realized? Our ...

insights on xMatters

What do you like best? Has a good User Interface, specifically easy navigation and scheduling oncall What do you dislike? Looks like its controlled now, But initially there was hardly around 2 to 3 days notice for maintenance for known issues. What problems are you solving with the product? What benefits have you realized? xMatters has better mobile call notification, Whereas with other tool we just had SMS alerts, and with SMS alerts there was fear of missing a page. Response ...

Good experience

What do you like best? The possibility to engage several teams with a single communication What do you dislike? Have some limitations in terms of self manage Recommendations to others considering the product: Good product What problems are you solving with the product? What benefits have you realized? The possibility to engage several teams with a single communication no matter who is available, since each team is responsible for their own schedulle Response from Francois ...

Work session for RestApi

What do you like best? Took the time to work thru some of the issues I am having using the restApi calls. What do you dislike? Would like the ability to pull the allevents reporting data out of Xmatters into a spreadsheet. As it is now I must create api calls to try and do so. Recommendations to others considering the product: I would recommend this especially for use along side your ticketing system. What problems are you solving with the product? What benefits have you ...