9.4
Spot Score
Transform incidents into opportunities for growth.
Add to compare
Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
Log in Required to View Reviews
Filter results
Sort by :
Showing 121-130 out of 257
AI
Administrator in Hospital & Health Care
06/17/20
Intuitive & Customizable Notifications Through xMatters
What do you like best? Great opportunities for training and accessible at any price point - including a limited free option. What do you dislike? The only thing I have come across that I don't like is that so far the training opportunities all seem to be based on the Pacific time zone. This really isn't much of a complaint! Otherwise the product has been great and easy to use. What problems are you solving with the product? What benefits have you realized? We use xMatters as our ...
Read more
CE
Clara E
06/17/20
No Complaints
What do you like best? Xmatters was easy to set up and it's easy to use. What do you dislike? I dislike not having more alert tones, I'd love to be able to add my own. Recommendations to others considering the product: Research the program and make sure it meets the majority of your needs. What problems are you solving with the product? What benefits have you realized? I personally am not using xMatters for problem solving. My department uses it to help us techs stay on ...
Read more
AI
Administrator in Airlines/Aviation
06/17/20
xMatters is an awesome tool!
What do you like best? xMatters is very user friendly and has so much potential for greatness. Our enterprise has been able to greatly improve our incident management process because of xMatters paging and notification services. Teams have become comfortable with getting xMatters pages and love being able to easily manage their on-call rotations. We have been able to integrate xMatters with multiple other tools we use in our enterprise, like Slack. What do you dislike? The current iOS ...
Read more
AM
Ajay M
06/17/20
Good tool, easy to use and very easy to navigate
What do you like best? I like that the alerts are able to be sent to mobile via text so that I can easily read and glance at an error to know what it is. I also like that when I miss the text there is an option to call me so that I never miss an critical alert. What do you dislike? I found the xMatters Mobile App to be very unstable making it not so usable. The app would improve the user experience if it was stable. Recommendations to others considering the product: This is a ...
Read more
DG
David G
06/17/20
xMatters helps us inform, update, escalate and timeline all our incidents
What do you like best? Not only does xMatters continue to provide amazing value for money - it's also constantly being updated, improved and upgraded to allow us to further enhance and integrate it into our applications and incident workflows. Customer support is fast and knowledgeable and the online forums, lessons, examinations and tutorials are best in class. What do you dislike? Not much! You might end up stuck down a rabbit hole once you realise the full potential of the FLOW ...
Read more
AI
Administrator in Oil & Energy
06/02/20
We have been utilizing xMatters for about 12 years!
What do you like best? We have been utilizing xMatters for about 12 years (way back when it was AlarmPoint!) for IT notifications and migrated early on to xMatters Saas. Very happy with the product, support team, and the ability to integrate and orchestrate to meet our requirements. We are in the process of migrating away from another Business Continuity tool to xMatters because we believe it's flexible enough to meet ALL our requirements. They are great at keeping us a Happy ...
Read more
UI
User in Financial Services
06/02/20
Highly efficient
What do you like best? what I like best about xMatters, is the ease of use What do you dislike? I believe UI should be more customization What problems are you solving with the product? What benefits have you realized? Reducing time of incidents and efficiently communicating with all teams
UI
User in Hospital & Health Care
06/02/20
Data Engineer that uses webhooks and push alerts
What do you like best? Webhooks are great, and I can kick off from any of the services that I have. What do you dislike? No way to generate swagger documentation for the webhooks What problems are you solving with the product? What benefits have you realized? Alerting and letting us know when things require attention and to ping the on call groups that we need help from.
UI
User in Information Technology and Services
06/02/20
Xmatters Rocks
What do you like best? How easy it is to use. And how it integrates with almost everything. What do you dislike? Nothing. it's pretty well built. And the intense free training helps a lot. What problems are you solving with the product? What benefits have you realized? It reduces the time to get a team together and solver issues.
AS
ashish s
04/29/20
Xmatters awesome
