xMatters Reviews in May 2025: User Ratings, Pros & Cons

Good UI, Annoying Ringtones

What do you like best? Relative ease with which I can navigate the web and iOS versions. I like I can set custom wait times between alert modalities. What do you dislike? No options for less klaxon-like ringtones for low priority alerts. Apple Watch app doesn't work with the Watch OS 7 beta. Would like Siri shortcuts and voice integration. An Amazon Alexa integration for alerts would be helpful, although it would need to have options for certain hours and days of the week. ...

Needs a little more options

What do you like best? you can see tickets from service manager What do you dislike? reviewing old tickets and or changes from service manager is not very usr friendly. What problems are you solving with the product? What benefits have you realized? trouble tickets

Great product! Would definitely recommend to others.

What do you like best? I like the messaging feature that allows others to communicate to me directly. This is especially important when there are major issues and I need to be notified to join a conference call. The interface is nice and smooth. I also appreciate the ability to log in to track my history. It is extremely helpful to be able to track my hours for overtime logging. Our company also uses Xmatter as a means to communicate on a wide scale when major events occur. One of the ...

xMatters engagement and support make their partnership A+

What do you like best? xMatters is a true partner, focused on your success. From great web content and tutorials to exception customer service, they've helped us successfully implement and continue to automate engagement, notifications, and Incident creation. What do you dislike? The only thing I'd love to see is administrator functionality in the mobile app. Recommendations to others considering the product: After vetting three vendors for several months, we had no trouble ...

xMatters experience for 2 years so far

What do you like best? I like the capability of customizable shifts in the tool. What do you dislike? Handling storm of pages has been an issue Recommendations to others considering the product: Good product to support paging. What problems are you solving with the product? What benefits have you realized? It helps our org to get notifications from our monitoring system. It helps us keep our services running.

xMatters is extremely dynamic solution, allowing me to prevent business impact problems.

What do you like best? The Flow designer functionality which allows you to quickly and easily integrate systems into xMatters creating an end to end workflow to eliminate issues before they become a problem for our customers. Flow Designer has allowed us to hook into the xMatters Solution from range of systems which support vastly different areas of our business, from MS Teams to Monitoring and Alerting systems. What do you dislike? The light weight and dynamic permissions model ...

xMatters Product Review

What do you like best? Product itself is easy to integrate, customize and use but what separates them from their competitors is the partnership they provide. At every level (Executive, Sales, Engineering, Customer Support) they are extremely responsive, accountable and vested in providing a positive experiencing while delivering solutions that satisfy their clients needs. What do you dislike? Product does not support the use of distribution lists or hotlines, however, it does offer a ...

The tool above others.

What do you like best? The tools itself is so versatile, that I dont have enough space to compliment in a prober manner. In a incident management perspective, it have brought down our time to gather all relevant resolvers by 90%. We have build a close to "one click" solution to inform stakeholders and costumers. The part I like best is the support team behind xMatters. Even a priority 4 ticket is picked up in a few hours. Even the odd questions, is picked up and solved. What do you ...

xMatters helps us to manage on-call rotas and incident notifications

What do you like best? xMatters has really helped to streamline the On-call rotas and everyone is always clear who is on-call which improves our incident handling. Incident notifications forms also work well for us and allow teams to stay aware of what is going on and jump in where needed. The xMatters team are very responsive and always really helpful whenever we need support or advice. What do you dislike? We are not using the full functionality of automation and currently do not ...

Easy and Friendly

What do you like best? easy connectivity with different products What do you dislike? Sometimes find it difficult to connect IOS devices with Xmatters account What problems are you solving with the product? What benefits have you realized? Alerts for critical problems in the systems