xMatters Reviews in May 2025: User Ratings, Pros & Cons

XMatters Review

What do you like best? The ease of use. It's easy to send an alert and to pre-configure canned alerts/templates. Logging in and sending a message to the business is very seamless. Then interface is easy to use and the reporting functionality is a great value add. What do you dislike? There's really not much to dislike. Especially once you realize the full potential of the FLOW system, which has a lot of amazing features already. I really like the ability to customize the individual ...

Xmatters is the app your company doesn't have but needs to get ASAP!

What do you like best? It works like advertised, and I really appreciate that. I love there is a dark mode. It makes it so much easier on my eyes. My pages always come in on-time which in my job could mean life and death. I work at a Hospital so each page could be a life support system going down. So my pages need to be on-time. Without Xmatters we would have to rely on email or phone calls, and we all know how unpredictable that could be. So we really appreciate everything Xmatters ...

Outstanding support and reliability!

What do you like best? I work with several third party products and xMatters has the best support of them all. Another great compliment is the reliability of the service which says a lot about their expertise. xMatters has weekly releases with no downtime and I never worry about them doing maintenance as there's been no issues. What do you dislike? I would say rolling out of new features might be slower but I'll take that as long as the service continues to say reliable. ...

Worthy incident management software suite

What do you like best? The UI is clean, and the mobile app is well thought out. This allows me to leverage the power of the UI when needed, and let me still be useful when I am out and about. Already powerful "out of the box", xMatters has MANY integrations to both link it to other tools (incident management) as well as to chat apps (Gchat, slack, etc). It is highly configurable so that each user can set up their alert settings in whatever manner works best for them. What do you ...

I like to implement in other company to escalate any issue

What do you like best? Moogsoft and SQL Agent job integration to avoid failure of any job and infrastructure level. What do you dislike? Nothing to dislike in xMatters. Look and feel should modify. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? On basis of schedule technician & top manage receive page if technician skip or ignore

xMatters is Enterprise

What do you like best? The richness of the enterprise class features and the level to which we could "dig in". What do you dislike? Only thing is not (I don't think) a fault of xMatters. That it can't "bust through" phone settings, like "silent mode" or "do not disturb" Recommendations to others considering the product: Know going in that xMatters is an Enterprise class product and requires Enterprise class committeemen. If you are there then xMatters will deliver. What ...

Reliable way to help manage our IT operations team of INC's

What do you like best? I like that we can configure shifts, set escalation timings and then customize how individuals get notified (which devices, by call or text, etc). We can also schedule absences in a particular shift when needed. What do you dislike? I wish we could turn off voice message (while still keeping calls). Maybe this is a function already not sure, but we tie xMatters with a ticketing system, and an automated voice message reading off a string of numbers doesn't add ...

Good Alerts Utility

What do you like best? Ease of use, integration, and options available. What do you dislike? One of the missing features, it is not straight / simple for an oncall engineer to grab oncalls. They need to add a replacement, which in my opinion unnecessarily complicated. Recommendations to others considering the product: Good to use tool, that integrates well with internal / third party tools. What problems are you solving with the product? What benefits have you realized? ...

DId the job well

What do you like best? The speed of the alerts was pretty nice. Also the support for multiple devices. What do you dislike? The interface on some devices could use improvements Recommendations to others considering the product: Greate for getting alerts on multiple devices to multiple users What problems are you solving with the product? What benefits have you realized? Quickly responding to systems that are unavailable for whatever reasons. Allows us to have more up-time

Excellent alternative to pagers

What do you like best? The paging system is excellent. I am used to using old-timey pagers, but xMatters delivers pages to my phone/watch. You can view and acknowledge incidents from the app. It is also nice to be able to see your on-call schedule. What do you dislike? It would be nice to be able to actually update incidents from the ticket, such as putting in comments or updating the status. What problems are you solving with the product? What benefits have you realized? ...