9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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PR
Priyanka R
11/26/20
xMatters is a champion
What do you like best? xMatters help in notifying for the major incidents immediately, as they have stringent SLAs. What do you dislike? Auditing is not that capable plus license bifurcation isn't provided over tool What problems are you solving with the product? What benefits have you realized? 1. It helps in immediately notifying for the critical incidents 2. It can also serve as a incident management tool (as featured over Joust release) 3. A backup can also be setup ...
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AC
Andrew C
11/06/20
xMatters Gon' Give It To Ya!
What do you like best? xMatters can integrate with over 200+ other applications (many of which my company uses today) to better drive automation end to end! We have also been able to utilize its API webhook features to tie it into our homegrown applications as well, greatly increasing the benefits the product has to offer! Also, the tools GUI is very intuitive, making it easy to create forms and flows. Another cool feature is the ability to create flows in a Non-Prod environment and test ...
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VK
vicky k
10/28/20
Xmatters has been the skeleton of our entire DevOps operations.
What do you like best? its configurable endpoints. ex: slack api/hipchat api/call integration etc What do you dislike? The xmatters mobile call doesnt take the IVR input until after a certain time. for example: you know the alert that you have received, so you just want to skip ahead, instead of having to hear through the entire IVRmessage. But, the IVR doesnt let you do it, it can be very annoying at times. What problems are you solving with the product? What benefits have ...
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PH
Phil H
10/26/20
Good UI, Annoying Ringtones
What do you like best? Relative ease with which I can navigate the web and iOS versions. I like I can set custom wait times between alert modalities. What do you dislike? No options for less klaxon-like ringtones for low priority alerts. Apple Watch app doesn't work with the Watch OS 7. Would like Siri shortcuts and voice integration. An Amazon Alexa integration for alerts would be helpful, although it would need to have options for certain hours and days of the week. ...
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MD
Marcellis D
10/23/20
Sr. Network Engineer
What do you like best? How you can integrate it with your email, phones, text. It's no way you can miss out on critical events. What do you dislike? Getting setup properly took a bit to get it going. What problems are you solving with the product? What benefits have you realized? Network related critical outages.
BC
Beth C
10/23/20
Intuitive & Customizable Notifications Through xMatters
What do you like best? Great opportunities for training and accessible at any price point - including a limited free option. Also Customer Service/Support has been very responsive when we have had questions or issues. What do you dislike? The only thing I have come across that I don't like is that so far the training opportunities all seem to be based on the Pacific time zone. This really isn't much of a complaint! Otherwise the product has been great and easy to use. One ...
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DM
Dale M
10/23/20
Great Incident Management Tool
What do you like best? Excellent integration with other workflow applications, as well as notifying and contacting other employees. xMatters can be tied into ticketing and notification programs such as Jira and Slack to quickly, and automatically notify and log incidents, as well as monitoring alerts. xMatters is also used to notify staff during off-duty hours. What do you dislike? The UI can be a confusing at times, and it can take a little while to sort through the various menus ...
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VV
Vivek V
10/23/20
My xMatters Experience
What do you like best? We use xMatters for all of our communications for HP Service manager ticketing, and alerting. Our on-duty team and incident management processes rely heavily on xMatters. xMatters helps us with monitoring and addressing the production issues at the earliest. Ease of use, simple interface to replace existing on call person with another person, schedule management and alerts are few things that I like in xMatters What do you dislike? The interface can be even ...
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NM
Nikesh M
10/23/20
Xmatter
What do you like best? Easy of use, smooth, no bugs. All options @ finger tips inbox gives and option to view and respond to alerts you can add and modify devices very easily. tutorial and videos helps when stuck or have any questions anyone can read detailed action plan reviews done by another engineer. easy to log in. easy to save data. its easier to edit entered details in the ticket. its easier to edit entered time in the ticket. .its easier to ...
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S
Stephen R
09/09/20
xMatters, Your Solution To Incident Reporting and Management
What do you like best? *The overall ease of use of the system (user friendly) both the web and mobile app. *Being able to get the app customized specifically to what is required by your company. *Escalation reporting has never been easier with this app. Simple form to fill up and click send to notify the required parties of what is going on and next point of action. *System reliability - available when we need to use it. ( no downtime's faced since we started using xMatters ) Not ...
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