9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 81-90 out of 4605
JG
Julie Greenwood
04/24/24
Clear and precise information.
Clear and precise information. Super helpful assistant and achieved what was required.
CC
Clare Compton
04/23/24
Helpline Success
My question and subsequent questions were dealt with very quickly and solved the problem. Great to know there is a reliable helpline.
C
CG
04/23/24
I sent a query about credit notes into…
I sent a query about credit notes into Xero and someone called me from Xero during that same morning to help me! It was quick, to the point, very efficient! Thanks
J
Jen
04/23/24
Very knowledgeable & helpful advisor
Called back within the timescale and resolved my issues quickly. Advisor was friendly and very knowledeable.
AB
Arabella Browne
04/23/24
Responsive and immediately resolved…
Responsive and immediately resolved after following guidance.
CA
customer AMN
04/23/24
Prompt and complete
Date of experience: April 24, 2024
K
Krakowianka
04/23/24
Swift
Advisor was able to identify and help to solved the issue quickly and efficiently Thank you
CS
Clare Smith
04/22/24
Prompt reply to query
Prompt reply to query, clear advice, good security clearance, polite and friendly.
I
Iku
04/22/24
quick response
The support by Precious was quick and simple. It solved the problem instantly with her instruction!
JB
Jonathan Bunkall
04/18/24
Service how it should be - A1
Personable, helpful and a very pleasant first time experience. Could not fault, and helped solve my query straight away.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
