9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 81-90 out of 4649
RP
Robert Paul
06/07/24
Very helpful contribution.
Very helpful contribution. Getting hold of the helpdesk was an issue - Once connected I couldn't fault (Martha?) - She did a sterling job.
C
Christine
06/07/24
fast response
Date of experience: June 07, 2024
ML
Martin Lawless
06/07/24
Fast and effective support
Date of experience: June 07, 2024
JN
John Nicholas
06/07/24
From a new user
I’m new to accounting software and initially tried Quickbooks which I found confusing and with poor support. Xero has been brilliant - easy to use and fast effective response to my query
BP
Bav Patel
06/06/24
Good service overall.
Date of experience: June 06, 2024
R
Rita
06/06/24
Resolved my problem very quickly.
Resolved my problem very quickly.
LD
Livvy Duncton
06/06/24
Fantastic support
Fantastic support, I was very stressed about a discrepancy and support sorted it for me very quickly. Thank you
GD
Gavin D
06/06/24
Amanda was very helpful!
Date of experience: June 06, 2024
JR
John Radley
06/06/24
Very helpful in getting me the right…
Very helpful in getting me the right level of account saving me money.
T
Tim
06/06/24
The contact team were mercifully…
The contact team were mercifully helpful, dealt with stuff quickly, no jargon. Really grateful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].