9.6
Spot Score
Streamline your finances and grow your business.
Add to compare
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
Log in Required to View Reviews
Filter results
Sort by :
Showing 71-80 out of 4605
D
David
04/25/24
First class response to my problem…Hopefully problem sorted
First class response to my problem logging in. Hopefully we will now have it resolved.
SP
Simon Powell
04/25/24
Resolved my problem straight away
Amazed to qet such a quick reply from the support team that resolved my problem straight away. Thank you so much!
D
Dan
04/25/24
Xero support help
General use of Xero is always good. I had a payroll issue which Cristina from Xero support (Manchester based) assisted me with, she was really helpful!
ST
Simon Taylor
04/25/24
I find Xero support excellent
I find Xero support excellent. Although you have to register a case online (and can't just call them up) I have found them very responsive and that their support team provide clear and helpful advice. The best online customer support team that I have come across.
VG
Victoria Greene
04/25/24
Easy to get in touch and use
Easy to get in touch and use. Regular updates and query quickly resolved
PL
Pete L
04/25/24
Highly Recommended
I contacted the Xero support team as a pre-sales enquiry when moving from the free trial to purchase. The response was fast, free and accurate. As an ex. Sage user I am extremely impressed with Xero as a package. Well presented, intuitive and so far it offers more than we need for our little non-profit organisation.
MB
Martin Barnwell
04/25/24
Great support
Prompt response and issue resolved quickly
JG
Julie Greenwood
04/24/24
Clear and precise information.
Clear and precise information. Super helpful assistant and achieved what was required.
PJ
Peter Jenkins
04/24/24
Ade made the transfer of subscriptions…
Ade made the transfer of subscriptions a simple process…excellent communication from him at all times…I’ll even forgive Ade his premier league allegiance 😁
JH
Jonathan Hearn
04/24/24
Kristina - First class service
Kristina has a calming influence. She is patient, understanding and most helpful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
