9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 771-780 out of 4649
RR
Rebecca Ridler
09/09/23
My question was answered in a timely…
My question was answered in a timely manner.
RR
Robert Renz Marcelo Gregorio
09/09/23
Sam was very helpful with clear and…
Sam was very helpful with clear and prompt instructions!
RR
Robert Renz Marcelo Gregorio
09/09/23
Sam was very helpful with clear and…
Sam was very helpful with clear and prompt instructions!
RR
Rebecca Ridler
09/09/23
My question was answered in a timely…
My question was answered in a timely manner.
JB
Julie Branham
09/05/23
After I raised a query online rhe Xero…
After I raised a query online rhe Xero team member rang me quickly to answer my question. This was really helpful and timely as my client was with me and we could sort out the problem on the spot. They were very helpful and knowledgeable and guided me through the process
BE
Barbara Evans
09/05/23
The last I spoke to knew exactly what…
The last I spoke to knew exactly what she was doing, made my life so much easier
D
Donna
09/05/23
Great communication along the way in resolving case
There was constant communication with the support Team, they were excellent in letting me know who I was dealing with, what to expect next, along with the expected timeframe. Well done and thank you to an efficient Team :)
S
Sena
09/05/23
Great Customer Service!
Got a call immediately after I sent in my query, very calm and explained what had happened and how to resolve it. Was very impressed and happy.
KH
Kevin Horlock
09/05/23
Great - all in all
Having no telephone contact detail is very irritating, because it takes so long to sort a simple query. Despite that, then US support team did try to contact me. I block numbers I don't know, especially non-UK numbers and I think Xero need to understand that practice - there are too many non-Uk scammers. All that said, the chat with Bert in the US was very helpful and Bert arranged for a UK colleague to call. That she did on time and we resolved the issue straightaway. So the overall ...
Read more
KH
Kevin Horlock
09/05/23
Great - all in all
Having no telephone contact detail is very irritating, because it takes so long to sort a simple query. Despite that, then US support team did try to contact me. I block numbers I don't know, especially non-UK numbers and I think Xero need to understand that practice - there are too many non-Uk scammers. All that said, the chat with Bert in the US was very helpful and Bert arranged for a UK colleague to call. That she did on time and we resolved the issue straightaway. So the overall ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].