9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 711-720 out of 4649
CW
Carol Ward
09/25/23
Sorted my problem and no question was treated badly
Sorted my problem and no question was treated as silly
LA
Lisa A
09/25/23
Matt was an absolute legend!
Matt was absolutely brilliant. He answered my queries really quickly and clearly. Really impressed!
AR
Andrew Reynolds
09/25/23
The speed and ease of instructions
Date of experience: September 26, 2023
WB
Willam Burrell
09/24/23
I had an issue at my end and the team…
I had an issue at my end and the team at Xero were extremely helpful. Nadia, you rock! Thanks team.
ND
Neil Druce
09/24/23
Fast and efficient with helping me…
Fast and efficient with helping me resolve issues
DM
David Manuel
09/24/23
Bank Feeds…
Answered my queries very quickly and well within the initial response times quoted. The answers were concise and explained how I should proceed within XERO.
SB
Susan Bowers
09/21/23
A huge thank you to Laurence from Xero…
A huge thank you to Laurence from Xero Support who took me through the setting up process with the b/f bank balance and reinstating the Chart of Accounts which I stupidly deleted ! Laurence was so helpful and supportive that I feel confident to start reconciling the business accounts all by myself. Thank you again Laurence you are my hero
DS
Dionne Sherwood
09/21/23
Polite efficient and quickly resolved
Date of experience: September 22, 2023
RE
Robert Ellison
09/21/23
Correctly log issue due to lost phone and email addess…
Xero staff were very quick to respond to my request and fixed my problem quickly and efficiently.
B
Bee
09/20/23
Robyn the Advisor
Robyn! Robyn! Robyn! Just amazing. Patient and very very knowledgeable. If you get her on your callback, you will be in good hands.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].