9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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LL
Lesley Laws
05/23/24
Whenever you need help the team are…
Whenever you need help the team are quick to respond and really helpful - Harry in particular was excellent with his support and help
JC
John Caswell
05/21/24
Great advice
Great advice
TB
Tom Bryce
05/20/24
Good response from Help line but a…
Good response from Help line but a phone call would have been better, suggest Xero has person to person call line. It was very difficult to find the Xero help contact. Spell it out make it easy.
MT
Mr Terry O
05/20/24
Fantastic service
Date of experience: May 20, 2024
C
Consumer
05/20/24
Startup software
Date of experience: May 20, 2024
CF
Chris Finch
04/29/24
Response was quick and problem was…
Response was quick and problem was solved really quickly - excellent customer support. Well done!
JM
john mccallum
04/29/24
I had an issue migrating data
I had an issue migrating data, I couldn't understand what the problem was. I raised a ticket and Connor solved the problem first time.
C
Clare
04/29/24
The support team at Xero were…
The support team at Xero were brilliant. They responded quickly with clear instructions that were easily to follow. They answered any follow-up questions promptly and were a great help. Thank you Team Xero!
AI
ACCOUNTS IDH
04/28/24
Once it was established what I needed…
Once it was established what I needed Ali was quick to come back with the answer and helped me solve my query
V
Valentina
04/25/24
Fantastic experience via shared screen
Fantastic experience via shared screen. Professional, knowledgeble and straight to the point. I'm very happy with my first time interaction with Xero support team. Thank you very much.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
