9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 621-630 out of 4649
EM
Elizabeth Martin
10/18/23
XERO support are amazing
XERO support is amazing. The help function is really clear and step by step straight forward but if you can't find what you need the support team are there and they are quick and knowledgeable. As a system XERO is in my opinion the best.
CM
Chris Mansfield
10/18/23
Excellent customer support
Most big platforms like this have average at best customer support - Xero's is phenomenal. Shoutout to Caitlin in particular.
AH
Alina-Gabriela Hibbert
10/17/23
Great service
Problem solved quickly
AC
angela Cooke
10/17/23
Really prompt response to query
Really prompt response to query, clear explanation of solution and friendly staff member
A
Anne
10/17/23
Fuel Scale Charge Issue
Hussain the advisor was very helpful and solved my issue immediately. Very polite patient and knowledgable.
J
jj
10/17/23
Great and immediate support
Great and immediate support on an accounting problem which i could not resolve and seemed like a bank problem eventually which S helped me find, understand and fix online, to much relief. Always good support
MB
Mariia Bodnar
10/16/23
The Xero's Customer Support is at a…
The Xero's Customer Support is at a very high level. They respond quickly and they really solve the problem effectively. Our company needed to make a customized invoice with many fields that are not included in the ones offered by Xero. The representative, Josh, took me on a call and helped me add the required fields, upload the invoice to the program, and get it working. We will continue to use Xero as we really liked the customer approach! Thank you!
A
Anonymous
10/16/23
Really quick response
Really quick response. Reply was informative
J
Julie
10/16/23
Mathu was very prompt and helpful
Date of experience: October 17, 2023
AM
Ash Martin
10/16/23
By far and away the best customer…
By far and away the best customer service I have ever had. My questions were answered in depth, not only giving me the solution, but also showing me why I had the problem I did. The response was very professional, friendly and clearly written by someone who was an expert in the field.
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].