9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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N
Natalya
05/30/24
YES, VERY HELPFUL
THE SUPPORT TEAME WAS VERY HELPFUL, AND MY CASE WAS RESOLVED WITHING 24 HOURS. A BIG THANKS TO NELL, WHO REPLIED PROMPTLY, AND SENT THE PROMOTION CODE FOR OUR COMPANY. THIS ALLOWED US TO START A SECONND NEW COIMPANY USING THE SAME SOFTWARE XERO.
AB
Andrew Brauer
05/30/24
Highly recommend
Xero is new to me as a small business. I had trouble setting it up - my fault not theirs- I sent an email for help, and I received a 'phone call from Matt who guided me every step of the way. He could not have been more helpful and understanding, and had all the time I needed. So nice to be involved with a company who actually care !! I highly recommend. Great customer service.
YN
Your name
05/30/24
Everything was great
Date of experience: May 30, 2024
A
Andreia
05/29/24
Professionalism and promptitude
I was very happy with the support I received from Xero Support team. I have been contacted back in a very short time after raising the query. Also I received very detailed guidance for the process of recording and assigning Bupa Health Insurance benefit to the employees.
C
customer
05/28/24
Addition of an EORI field
Answered my question quickly with expected explanation, with alternatives until able to update software.
M
MRoach
05/28/24
Great customer service
Not only is the Xero software super easy to use, their customer support is great!
X
Xsource
05/28/24
Hannah from WFM support is the best!
I've recently come accross a really stressul scenario. Hannah from WFM has been absolutely fantastic and proactive in providing the support I needed. Her product knowledge, customer service, turnaround time, as well as speed of responsive and conscientiousness are outstanding.
SG
Sandra Gordon
05/28/24
Helpful and patient
Mia was very patient with me and explained what I needed to do in easy to understand way.
LH
leigh Harris
05/24/24
awesome service
Date of experience: May 24, 2024
LL
Lesley Laws
05/23/24
Whenever you need help the team are…
Whenever you need help the team are quick to respond and really helpful - Harry in particular was excellent with his support and help
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