9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 561-570 out of 4649
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Maria Ball
11/05/23
My experience with Jacqui at xero…
My experience with Jacqui at xero yesterday was second to none. She was really helpful and managed to sort out my problem of being able to submit Vat return which was due today.
RH
Robert Hedley
11/05/23
I had a problem getting in to Xero and…
I had a problem getting in to Xero and I was in contact with a lady in the United States for at least half a day. She was very patient and went through a series of routes to get me back on to Xero.com. I am very grateful to have been helped by such a clever tech person.
PC
Peter Cunliffe
11/05/23
First rate support
Jess made the query easy to understand and followed up with instructions for reference, thanks very much, first rate support.
SR
SEAN RUDD
11/05/23
Hannah helped me out right away and got…
Hannah helped me out right away and got to the issue for us. Superb support.
EC
Emma Curtis
11/05/23
Very quick and helpful support
Very quick and helpful support. Love this accounting software
MR
Maxine Rickerby Home
11/05/23
Really good
Really good, patient and informative. I was very reluctant to take on the payroll side of Xero, however, Caitlin was very nice and helpful. Thanks again!
MO
Michael Owen
11/05/23
Complete understanding of the problem…
Complete understanding of the problem and very clear instructions showing how to fix it. Issue is now resolved and understand how to fix any future issues.
T
Tina
11/05/23
Prompt reply that solved my problem
Date of experience: November 06, 2023
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ANGELICA D
11/03/23
"USER FRIENDLY XERO"
What do you like best about Xero? Xero for me is the easiest and the most user-friendly accounting software out there. It allows you to create bills, and invoices, and integrate your bank with Xero so you can directly reconcile every transaction in Xero, it can be integrated with other receipt bank software as well, this way you don't need to manually create those bills into Xero. I love how they made it so user can have the option to study and learn everything about Xero through their ...
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MT
M Thackray
11/03/23
Quick response
Quick response, helpful up to a point, though the problems not solved there were helpful suggestions
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].