9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 551-560 out of 4649
SD
Steph Doolan
11/06/23
Very helpful and didn't have to wait…
Very helpful and didn't have to wait long for customer services to get back to me. Answered my questions. Thank you
LS
Lizzie Somers
11/06/23
I had a very prompt response from Xero…
I had a very prompt response from Xero and the customer service advisor was extremely helpful. She offered a couple of different solutions to my issue and it was resolved quckly.
MB
Maria Ball
11/05/23
My experience with Jacqui at xero…
My experience with Jacqui at xero yesterday was second to none. She was really helpful and managed to sort out my problem of being able to submit Vat return which was due today.
EC
Emma Curtis
11/05/23
Very quick and helpful support
Very quick and helpful support. Love this accounting software
MR
Maxine Rickerby Home
11/05/23
Really good
Really good, patient and informative. I was very reluctant to take on the payroll side of Xero, however, Caitlin was very nice and helpful. Thanks again!
T
Tina
11/05/23
Prompt reply that solved my problem
Date of experience: November 06, 2023
SR
SEAN RUDD
11/05/23
Hannah helped me out right away and got…
Hannah helped me out right away and got to the issue for us. Superb support.
JD
Jonathan D
11/05/23
Highly recommended
Xero accounting software has been a game-changer for my business. Not only is their customer support team consistently polite, efficient, and understanding when I need assistance, but the software also gives me the confidence to run my business smoothly. With Xero taking care of the accountancy side, I can focus on the main task of growing my client base. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
MB
Maria Ball
11/05/23
My experience with Jacqui at xero…
My experience with Jacqui at xero yesterday was second to none. She was really helpful and managed to sort out my problem of being able to submit Vat return which was due today.
T
Tina
11/05/23
Prompt reply that solved my problem
Date of experience: November 06, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].