9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 541-550 out of 4649
R
Rachel
11/07/23
Cannot fault the support team
Cannot fault the support team. They responded quickly so I could move on with my day. Caitlin from payroll support was great. She answered my questions and gave me several clear options to remedy my query
AH
Allyson Hopkins
11/07/23
Quick response and even better I had…
Quick response and even better I had Harry call me directly which was much more efficient and I managed to ask questions in one go rather than emails back and forth. .
MI
Mariana Ignat Sandu
11/07/23
Friendly and professional support
My issue was sorted out very fast an in a professional manner.
SD
Steph Doolan
11/06/23
Very helpful and didn't have to wait…
Very helpful and didn't have to wait long for customer services to get back to me. Answered my questions. Thank you
EI
Eleanor Inge
11/06/23
Problem sorted quickly and efficiently.
Date of experience: November 07, 2023
GW
Geoff Wheatley
11/06/23
Great program
Great program. Superb support team. Shout-out to Chiara who went above and beyond when sorting out bank feeds for us.
HB
Helen Belton
11/06/23
Quick to respond and resolve the problem
Date of experience: November 07, 2023
TM
Tony Moore
11/06/23
Ryan was very helpful and patient
Ryan was very helpful and tried to come up with solutions to a problem that was actually caused by my own error. He was patient and worked hard to find alternatives until I realised I was the one making the mistake. Thank you Ryan, great example of customer service
LS
Lizzie Somers
11/06/23
I had a very prompt response from Xero…
I had a very prompt response from Xero and the customer service advisor was extremely helpful. She offered a couple of different solutions to my issue and it was resolved quckly.
N
Nicola
11/06/23
Easy to use system
Easy to use system and very helpful learning tutorials plus I got a speedy and helpful response to a particular query.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].