9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 521-530 out of 4649
NW
Nia Williams
11/15/23
10/10 for support!
Mark was friendly and attentive and resolved the issue promptly, all the while explaining as we worked through each step. Mark is a credit to your team.
AM
Anne Moorecroft
11/14/23
We have been the Xero now for a couple…
We have been the Xero now for a couple of years and when ever I have a problem they are fabulous come back to you straight away and resolve the problem. Highly recommend them to any business.
T
Tanya
11/14/23
Good service - Samia
HI. I just received help from Samia. I wanted to let you know she was clear, concise and contacted me quickly after I logged my issue. The issue has not been resolved but she has excalated it.
Y
Yogeshkumar
11/14/23
Query on Xero tax
Quick response and support representative helped resolved my problem.
PM
Paul Morris
11/13/23
Hubdoc Query
John was very clear in his explanations and very patient with me on a matter that I was concerned about.
JE
Jackie Ebbs
11/13/23
Quick and helpful solution to the issue
Date of experience: November 14, 2023
C
customer
11/13/23
Quick and detailed guidance.
Quick and detailed guidance. Support was provided quickly and a detailed explanation of how to resolve the issue.
D
DC
11/13/23
Excellent customer service
I recently moved to xero at end of financial year having previously used Quickbooks. I have received 2 calls checking if I needed any help - when joining and then when adding a new service. Caitlin talked me through how to fix an issue very easily over the phone. Saved me a lot of time reading help guides or calling for help with their proactive customer service call! I would advise any business owner to choose Xero over Quickbooks
SH
Shelagh Hopson
11/13/23
Always helpful and keep me updated with…
Always helpful and keep me updated with an issue if they can't fix it immediately.
MS
Michele Scott
11/12/23
Speedy response to my question with a…
Speedy response to my question with a solution that worked.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].