9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 511-520 out of 4649
NT
Nicola Thompson
11/21/23
Great communication
Great communication solved my issue
YL
Yung Law
11/21/23
Xero Support Team - Ms Samia
This was my first time to speak to Xero Support Team. Samia is super, very clear, explain in detail, very friendly & helpful.
RW
Rebecca West
11/21/23
Very quick response to our query
Date of experience: November 22, 2023
C
Claire
11/20/23
Very helpful
Very helpful - the person I spoke to was knowledgeable and helpful
J
Jelena
11/20/23
Quick and prompt respond
Quick and prompt respond. Issue being solved.
KS
Kasia Szerszenowicz
11/19/23
The consultant was very knowledgeable…
The consultant was very knowledgeable and was able to solve my query within couple of minutes. We did screenshare which was very easy and meant that I could show exactly what I am doing and what outcome I am looking for. It was a seamless experience. I am very happy
EJ
Elaine Jeffery
11/19/23
Very nice helpful chap
Very nice helpful chap. Jack.
TD
Teresa D'Alessio
11/16/23
The advisor telephoned me and talked me…
The advisor telephoned me and talked me through the steps necessary to correct the issue I was facing. She was extremely knowledgeable, polite and competent.
AU
Anonymous User
11/16/23
"Great Reports"
What do you like best about Xero? The Reporting functions are great and easy to dig deep into transactions that make up each figure. What do you dislike about Xero?
M
Mark
11/15/23
Excellent customer service and vey…
Excellent customer service and vey helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].