9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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BP
Bav Patel
06/06/24
Good service overall.
Date of experience: June 06, 2024
LD
Livvy Duncton
06/06/24
Fantastic support
Fantastic support, I was very stressed about a discrepancy and support sorted it for me very quickly. Thank you
GD
Gavin D
06/06/24
Amanda was very helpful!
Date of experience: June 06, 2024
JR
John Radley
06/06/24
Very helpful in getting me the right…
Very helpful in getting me the right level of account saving me money.
T
Tim
06/06/24
The contact team were mercifully…
The contact team were mercifully helpful, dealt with stuff quickly, no jargon. Really grateful
RS
Roger Spedding
06/06/24
Quick answer to the point
Date of experience: June 06, 2024
S-
Simon - Professional Gin Company
06/06/24
I messed up & customer support were…
I messed up & customer support were very helpful. Because of the way it was handled also gives me confidence that my account is very secure/protected
R
Rita
06/06/24
Resolved my problem very quickly.
Resolved my problem very quickly.
N
Nicola
06/04/24
Speedy and clear instruction
Incredibly fast response and easily understood solution to our problem. Much appreciated.
FA
Felix Alipio
05/31/24
My concern has been resolved.
My concern has been resolved. Thank you to Mathu!
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