9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 471-480 out of 4649
JF
jo fawcett
12/06/23
great support to help me sort out login…
great support to help me sort out login issues
JG
JEREMY GRAINGER
12/06/23
Aron was great
Aron was great. Really understood my situation and tried his absolute best to do whatever he could to help. Phoned me when it was convenient too. Great customer service.
E
Ella
12/05/23
So quick I could barely make a cuppa while I waited
I think this is the most quick and efficient customer service experience I have ever had in my life. I barely had time to close the tab before the agent had got back to my and completed my request. I mean literally, I couldn't have made a cup of tea in that time.
TM
Tina Matcham
12/05/23
Zak was extremely helpful and supportive
Date of experience: December 06, 2023
IC
Ian Collington
12/05/23
Great Technical Support from Xero Professional
I was trying to approve 23 Bills to Pay when my laptop crashed. When I logged in again 8 bills had disappeared from Xero and I was unsure what to do about it. Raised a Case with Xero. Received email from technical support (Alexander from Denver) within an hour. Alexander showed me how to filter Bills to Pay, so that I could see Deleted and Voided bills (which included the 8 missing bills), and assured me that, although I couldn't "undelete" the 8 bills in Xero, I could republish from Dext ...
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SS
Sue Strong
12/05/23
Responded really quickly to my query…
Responded really quickly to my query and it was resolved in minutes.
I
Ian
12/05/23
Cheery phone manner and can do…
Cheery phone manner and can do attitude, got the initial question answered and a few follow ups. Many thanks!
MG
Mason Graves
12/05/23
Transferring Xero Certification
My Xero Expert was John. He helped with transferring my Xero Certification to my new role and therefore new email. He went above and beyond ensuring I could access all areas of the certification and product updates.
MS
Mike Saward
12/04/23
Artjoms was very helpful and knew…
Artjoms was very helpful and knew exactly how to resolve the issue
FA
Finance at AWN
12/04/23
I had a problem with Hubdoc integrating…
I had a problem with Hubdoc integrating with Xero - the support I received from Jonathan was superb - he was able to sort out my problems and others which I had been experiencing for some time Very professional and knowledgeable. Wouldn't hesitate to contact Xero support in the future.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].