9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 461-470 out of 4649
TH
Tony Harris
12/12/23
Prompt response with great instructions
Date of experience: December 13, 2023
C-
CaseyG - CPG
12/11/23
Super helpful
Super helpful - I have used Xero for a while and they are listening to their customers. Big shout out to Nathan, who replied instantly and called me to run through the issue over the phone. More people like this in work places and we would have a much better world!
AJ
Andrew Johnson
12/10/23
Very quick response to my query that…
Very quick response to my query that solved the problem.
E
Ewa
12/10/23
I had a great experience with Xero…
I had a great experience with Xero help. I was struggling with a task that was giving me a headache. Send a message to Xero support and after 30 min had a replay from advisor- Kimira. She was super helpful, quick and very efficient. I would definitely recommend to others and will also use more in the future.
D
Djb
12/08/23
Very fast and logical answers to recent…
Very fast and logical answers to recent query.
AV
Actores Video
12/08/23
Really efficient and attentive
Date of experience: December 09, 2023
RC
Robin C
12/08/23
"Great accounting software"
What do you like best about Xero? The ability to set up recurring invoices that will automatically create on set dates. Integrates well with Accelo for generating invoices for ongoing projects.
PH
Philip Huxham
12/06/23
Great service
Date of experience: December 07, 2023
NS
Nick Shaw-Hardie
12/06/23
Hannah
Hannah was polite, professional, helpful and knowledgeable.
TS
T Simpson
12/06/23
Friendly
Friendly, simple instructions and patient staff member.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].