9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 411-420 out of 4649
B
Beverley
01/07/24
Xero support always reply promptly and…
Xero support always reply promptly and give good explanations and advice on queries.
O
Oliver
01/07/24
I just wanted to thank Samia for her…
I just wanted to thank Samia for her help in fixing a couple of issues I had. She was absolutely nice and efficient.
RO
Rachael O
01/05/24
"I Wish I had Known Xero Before Wave"
What do you like best about Xero? Unlike moat alternatives, Xero has a mobile application. It help me eradicate financial errors on invoices and receipts by infusing both 2&3 way matching tools before paying vendors.
LB
Lorna Buckley
01/04/24
Super
Exactly what I meant! Easy to follow instructions. Super
AR
Angela Roberts
01/04/24
First Class Support
The Agent I spoke to, Oliver, was extremely helpful and patient and resolved my issue.
RB
Richie Burnip
01/04/24
Excellent Customer Support and Service
Having had issues with logging in and the MFA, Xero Support were very efficient in dealing with my concerns. Joe took me through the necessary steps over the phone to ensure the phone app and desktop application were working correctly. To resolve the issue, took no more than 5 minutes, which was very efficient.
C
ClareM
01/04/24
Very helpful advisor
Advisor was very quick to call me and his explanations were clear and concise- thank you
J
Jerry
01/04/24
Timely response to VAT link
Phone call was soon after reporting and advisor helped until problem with VAT registration resolved.
E
Emma
01/03/24
Very prompt response.
Date of experience: January 04, 2024
GW
Glen W
01/03/24
Excellent Customer Service
The representative I spoke to was excellent. He worked through the problem methodically and, when we chatted, was clear and precise with instructions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].