9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 401-410 out of 4649
SN
Steph Newton
01/11/24
Xero is the best!
Responded super quickly to my query! Friendly, helpful & fast - what more could I ask for?
HE
Howard Emberson
01/11/24
Pension Connections via Xero Payroll
Prompt response from Xero Team, explained the difficulties we were having with payroll and connections with pension providers and they set out the steps to remedy in a clear and concise manner
SN
Steph Newton
01/11/24
Xero is the best!
Responded super quickly to my query! Friendly, helpful & fast - what more could I ask for?
HE
Howard Emberson
01/11/24
Pension Connections via Xero Payroll
Prompt response from Xero Team, explained the difficulties we were having with payroll and connections with pension providers and they set out the steps to remedy in a clear and concise manner
MB
Mr Brian A Boyter
01/07/24
Rebe from NZ support office was a…
Rebe from NZ support office was a credit to organisation. Thank you for valued input and assistance to resolve my login issues Kind Regards Brian
MM
Mark McDowell
01/07/24
Outstanding
Date of experience: January 08, 2024
AU
Anonymous User
01/07/24
"Great experience with Xero as an employee"
What do you like best about Xero? Easy to apply for leave and see any payment details. What do you dislike about Xero?
MT
MARCUS TOTTLE
01/07/24
solved my problem within a few messages
Date of experience: January 08, 2024
S
Sandy
01/07/24
My queries where answered very quickly
My queries where answered very quickly, efficiently and professionally. Thank you very much Ollie, Belinda and Harry
DS
Donna Shepherd
01/07/24
Great service, great experience
They called me when they said they would, and I can only say thank you for the good explanation and helping me resolve my query.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].