9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Ann Dixon
06/10/24
I had a lot of issues trying to connect…
I had a lot of issues trying to connect with HMRC, Jacqueline talked me through the procedure and with her endless patience and expert knowledge resolved the issue. I can't thank her enough!
LW
Linda Waddell
06/10/24
Xero Invoice
Samia was a great help in setting up my invoice template
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AD
06/10/24
Quick and responsive to my problem.
Date of experience: June 10, 2024
BB
Barbara Baker
06/10/24
Merging contacts
Roman was very professional, helpful and patient. Being new to Xero I was having problems with an archived contact and offered a phone call which helped immensely. Barbara
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Kreutzer - Brett
06/08/24
My experience was absolutely great
My experience was absolutely great, thank you. The Xero support gentleman helped me resolve my bank feed problem.
C
Christine
06/07/24
fast response
Date of experience: June 07, 2024
ML
Martin Lawless
06/07/24
Fast and effective support
Date of experience: June 07, 2024
RP
Robert Paul
06/07/24
Very helpful contribution.
Very helpful contribution. Getting hold of the helpdesk was an issue - Once connected I couldn't fault (Martha?) - She did a sterling job.
J
Jenny
06/07/24
Very quick and problem solved
Very quick and problem solved with guidance. Thank you for your expert help, Michael!
JN
John Nicholas
06/07/24
From a new user
I’m new to accounting software and initially tried Quickbooks which I found confusing and with poor support. Xero has been brilliant - easy to use and fast effective response to my query
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
