9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 381-390 out of 4649
C
Clare
01/21/24
Reconciling Card transactions taken at source
I asked for a call back regarding a reconciliation problem. The advice I received sorted out the problem, I was talked through the issue. And all is well
F
FM
01/21/24
Quick response
Quick response. Very clear instructions on how to resolve the issue.
RS
Robert Smith
01/21/24
10outof10 …,
Date of experience: January 22, 2024
LM
Lindow Ministry Trust
01/21/24
Dedicated time to resolve a customer…
Dedicated time to resolve a customer issue and place mind at ease. It was a customer issue, not a system issue. enable us to work with confidence and reliance on the quality of the system
LF
Laura Foster Bayliss
01/15/24
Solved quickly
Solved quickly, thanks!
AC
Annie Connolly
01/15/24
Excellent support
Excellent, clear, calm advice - and friendly. How every customer service/ help expertise should be handled. If only other amorphous organisations still employed the same calibre of people that Xero clearly invests in; who don't use maddening bots, or just read off a script or revert to 'computer says no'. Really good service. Thanks Xero for sorting out my account.
R
Ruth
01/15/24
Prompt attention
Date of experience: January 16, 2024
VK
Vanessa Kemp
01/15/24
So patient and professional
So patient and professional. The chap picked up that I was struggling from the chat function and he phoned me without my having to ask. He stayed on the phone with me, shared the screen, and we got to the bottom of my problem.
LF
Laura Foster Bayliss
01/15/24
Solved quickly
Solved quickly, thanks!
VK
Vanessa Kemp
01/15/24
So patient and professional
So patient and professional. The chap picked up that I was struggling from the chat function and he phoned me without my having to ask. He stayed on the phone with me, shared the screen, and we got to the bottom of my problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].