9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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MB
Mr Brian A Boyter
01/07/24
Rebe from NZ support office was a…
Rebe from NZ support office was a credit to organisation. Thank you for valued input and assistance to resolve my login issues Kind Regards Brian
MM
Mark McDowell
01/07/24
Outstanding
Date of experience: January 08, 2024
B
Beverley
01/07/24
Xero support always reply promptly and…
Xero support always reply promptly and give good explanations and advice on queries.
DS
Donna Shepherd
01/07/24
Great service, great experience
They called me when they said they would, and I can only say thank you for the good explanation and helping me resolve my query.
O
Oliver
01/07/24
I just wanted to thank Samia for her…
I just wanted to thank Samia for her help in fixing a couple of issues I had. She was absolutely nice and efficient.
MT
MARCUS TOTTLE
01/07/24
solved my problem within a few messages
Date of experience: January 08, 2024
S
Sandy
01/07/24
My queries where answered very quickly
My queries where answered very quickly, efficiently and professionally. Thank you very much Ollie, Belinda and Harry
AU
Anonymous User
01/07/24
"Great experience with Xero as an employee"
What do you like best about Xero? Easy to apply for leave and see any payment details. What do you dislike about Xero?
RO
Rachael O
01/05/24
"I Wish I had Known Xero Before Wave"
What do you like best about Xero? Unlike moat alternatives, Xero has a mobile application. It help me eradicate financial errors on invoices and receipts by infusing both 2&3 way matching tools before paying vendors.
AR
Angela Roberts
01/04/24
First Class Support
The Agent I spoke to, Oliver, was extremely helpful and patient and resolved my issue.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
