9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 351-360 out of 4605
CH
Charmian heys
01/14/24
Great advisors
The advisors always give good advice and never make you feel stupid for asking
JD
Jack Debnam
01/14/24
Surprised to get a phone call from…
Surprised to get a phone call from Support 10 minutes after submitting my question. Excellent response and problem easily solved.
J
JDC
01/14/24
Knowledgeable staff
The staff at Xero are very knowledgeable and were able to solve my query very quickly.
JD
Jack Debnam
01/14/24
Surprised to get a phone call from…
Surprised to get a phone call from Support 10 minutes after submitting my question. Excellent response and problem easily solved.
M
MG
01/14/24
Great software that is intuitive
Date of experience: January 15, 2024
CH
Charmian heys
01/14/24
Great advisors
The advisors always give good advice and never make you feel stupid for asking
HE
Howard Emberson
01/11/24
Pension Connections via Xero Payroll
Prompt response from Xero Team, explained the difficulties we were having with payroll and connections with pension providers and they set out the steps to remedy in a clear and concise manner
SN
Steph Newton
01/11/24
Xero is the best!
Responded super quickly to my query! Friendly, helpful & fast - what more could I ask for?
SN
Steph Newton
01/11/24
Xero is the best!
Responded super quickly to my query! Friendly, helpful & fast - what more could I ask for?
HE
Howard Emberson
01/11/24
Pension Connections via Xero Payroll
Prompt response from Xero Team, explained the difficulties we were having with payroll and connections with pension providers and they set out the steps to remedy in a clear and concise manner
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
