9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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AC
Annie Connolly
01/15/24
Excellent support
Excellent, clear, calm advice - and friendly. How every customer service/ help expertise should be handled. If only other amorphous organisations still employed the same calibre of people that Xero clearly invests in; who don't use maddening bots, or just read off a script or revert to 'computer says no'. Really good service. Thanks Xero for sorting out my account.
VK
Vanessa Kemp
01/15/24
So patient and professional
So patient and professional. The chap picked up that I was struggling from the chat function and he phoned me without my having to ask. He stayed on the phone with me, shared the screen, and we got to the bottom of my problem.
VK
Vanessa Kemp
01/15/24
So patient and professional
So patient and professional. The chap picked up that I was struggling from the chat function and he phoned me without my having to ask. He stayed on the phone with me, shared the screen, and we got to the bottom of my problem.
R
Ruth
01/15/24
Prompt attention
Date of experience: January 16, 2024
R
Ruth
01/15/24
Prompt attention
Date of experience: January 16, 2024
LF
Laura Foster Bayliss
01/15/24
Solved quickly
Solved quickly, thanks!
LF
Laura Foster Bayliss
01/15/24
Solved quickly
Solved quickly, thanks!
AC
Annie Connolly
01/15/24
Excellent support
Excellent, clear, calm advice - and friendly. How every customer service/ help expertise should be handled. If only other amorphous organisations still employed the same calibre of people that Xero clearly invests in; who don't use maddening bots, or just read off a script or revert to 'computer says no'. Really good service. Thanks Xero for sorting out my account.
J
JDC
01/14/24
Knowledgeable staff
The staff at Xero are very knowledgeable and were able to solve my query very quickly.
M
MG
01/14/24
Great software that is intuitive
Date of experience: January 15, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
