9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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C
Clare
01/21/24
Reconciling Card transactions taken at source
I asked for a call back regarding a reconciliation problem. The advice I received sorted out the problem, I was talked through the issue. And all is well
RM
Rose Mantle
01/21/24
Very Polite & Professional
Very Polite & Professional. As I am not IT savvy, Ashley & Robin were very patient with me and managed to get me up & running again. I would recommend their services.
NB
Nicola Bond
01/21/24
Payroll Query
My query regarding payroll got answered very quickly and correctly
RS
Robert Smith
01/21/24
10outof10 …,
Date of experience: January 22, 2024
LM
Lindow Ministry Trust
01/21/24
Dedicated time to resolve a customer…
Dedicated time to resolve a customer issue and place mind at ease. It was a customer issue, not a system issue. enable us to work with confidence and reliance on the quality of the system
C
Clare
01/21/24
Reconciling Card transactions taken at source
I asked for a call back regarding a reconciliation problem. The advice I received sorted out the problem, I was talked through the issue. And all is well
F
FM
01/21/24
Quick response
Quick response. Very clear instructions on how to resolve the issue.
NB
Nicola Bond
01/21/24
Payroll Query
My query regarding payroll got answered very quickly and correctly
RM
Rose Mantle
01/21/24
Very Polite & Professional
Very Polite & Professional. As I am not IT savvy, Ashley & Robin were very patient with me and managed to get me up & running again. I would recommend their services.
AA
an Audio Pro speaker
01/21/24
Excellent
Excellent. Fast response, polite and found a solution quickly. Thanks for your help.
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