9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 321-330 out of 4605
AC
Ailsa Clark
01/22/24
The response time was great
The response time was great! With in a couple of communications the issue was fixed and the guidance to solve the issue was clear and quick to follow
VH
Victoria Herbert
01/22/24
Extremely helpful and friendly
Date of experience: January 23, 2024
SW
Sarah Williams
01/22/24
Answered my question promptly
Date of experience: January 23, 2024
VF
Vicki Fitzgerald
01/22/24
Help with Payroll issue
good support and helped me resolve the issue
DG
Diane Gaudion
01/22/24
Xero support for Hubdoc
Xero support went above and beyond to fix a Hubdoc issue that was partially of our own creation. Huge thanks to Rebecca for such excellent service.
DG
Diane Gaudion
01/22/24
Xero support for Hubdoc
Xero support went above and beyond to fix a Hubdoc issue that was partially of our own creation. Huge thanks to Rebecca for such excellent service.
C
Clare
01/21/24
Reconciling Card transactions taken at source
I asked for a call back regarding a reconciliation problem. The advice I received sorted out the problem, I was talked through the issue. And all is well
RM
Rose Mantle
01/21/24
Very Polite & Professional
Very Polite & Professional. As I am not IT savvy, Ashley & Robin were very patient with me and managed to get me up & running again. I would recommend their services.
LM
Lindow Ministry Trust
01/21/24
Dedicated time to resolve a customer…
Dedicated time to resolve a customer issue and place mind at ease. It was a customer issue, not a system issue. enable us to work with confidence and reliance on the quality of the system
RS
Robert Smith
01/21/24
10outof10 …,
Date of experience: January 22, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
