9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 321-330 out of 4649
A
Anonymous
02/06/24
Excellent and prompt service
Date of experience: February 07, 2024
J
Jane
02/06/24
Sent an email
Sent an email, having problems logging in, had a returned phone call within 5 minutes. All sorted. Great Help - thank you Xero
KK
Karen Kennedy
02/06/24
Very helpful and quick response time
Date of experience: February 07, 2024
JA
Joan Adams
02/06/24
Always excellent support from XERO when…
Always excellent support from XERO when we have any queries, helping us to support clients quickly and with confidence.
DM
Dawn McDine
02/05/24
Connor was a great help at giving…
Connor was a great help at giving advice and helping me on my way on Xero to explain how to assign bills to projects, I am currently trialling the Demo software so I am a new user. I'm sure I will need a lot of assistance if we decide to change to Xero software.
H
Harry
02/04/24
Very fast response
Very fast response. Very helpful specialist.
SH
Sue Halfpenny
02/04/24
Really good - as always
Really good as always - quick response and query resolved
MR
Mr. Richard Morgan
02/02/24
Very speedy response
Very speedy response. Thank you.
M
MW
02/01/24
Jake was really helpful and quick to…
Jake was really helpful and quick to reply. Problem sorted and links to helpful resources sent over too. Thank you. 🤩
CH
Cassie Humphreys
02/01/24
Very prompt phone call to address the…
Very prompt phone call to address the issue. The agent was clear and patient with his instructions. The issue was fixed and he waited whilst I double checked that the issue had been resolved.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].