9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 321-330 out of 4649
C
Charlotte
02/06/24
Great Service & Support
I contacted Xero central for support, the team were very helpful and didn't hesitate to jump on a call to provide the necessary support. Thanks to Roman for all of his help.
PT
Paul Tubman
02/06/24
If you read my response
If you read my response, you will have an idea. I felt like I was being engaged (professionally) - without feeling I was asking a stupid question. The bonus of reaching out 24/7 is a bonus, but I have had a really good run with the Brits (I hope that is not considered insulting). Best wishes getting through (your) winter. "Air Hug" (Boomer to Gen Z - it's safe). Cheers
PB
Pauline Barba
02/06/24
Thank you!
The Xero team was really helpful in helping me solve my issue with the Xero me app. It was easy to get in touch with them and follow the steps to solve the issues I had. Thanks Rohan!
H
Helen
02/06/24
quick also call back to check…
quick also call back to check everything ok
DM
Dawn McDine
02/05/24
Connor was a great help at giving…
Connor was a great help at giving advice and helping me on my way on Xero to explain how to assign bills to projects, I am currently trialling the Demo software so I am a new user. I'm sure I will need a lot of assistance if we decide to change to Xero software.
H
Harry
02/04/24
Very fast response
Very fast response. Very helpful specialist.
SH
Sue Halfpenny
02/04/24
Really good - as always
Really good as always - quick response and query resolved
MR
Mr. Richard Morgan
02/02/24
Very speedy response
Very speedy response. Thank you.
M
MW
02/01/24
Jake was really helpful and quick to…
Jake was really helpful and quick to reply. Problem sorted and links to helpful resources sent over too. Thank you. 🤩
P
Paul
02/01/24
Payroll support was quick helpful and…
Payroll support was quick helpful and easy to understand
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].