9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 311-320 out of 4649
JD
Jennifer Dowling
02/11/24
i couldnt log into my xero and the guy called me and was so helpful, I was worried using support login would mean it would takes ages for someone to pick my issue but i was phoned within 10 mins
really impressed at how quickly someone called me about my issue I needed urgently to talk to someone and was worried when i realised i had to log a call but it was all so quick.
R&
R & S Turnbull
02/10/24
GDPR compliance
Requested reports were issued very promptly
IB
Ian Bicknell
02/08/24
Unusual transaction on Xero.
I didnt know how to reconcile a payment on Xero as I'd been overpaid. Sent off an email, got a reply next day with instructions & screen shots. Managed to sort the problem. Very Helpfull
JB
Joanne Brianti
02/08/24
Quick efficient response
Quick efficient response that enabled me to fix a problem quickly
EC
Emma Cooper
02/07/24
I had a major issue with several VAT…
I had a major issue with several VAT Returns. Rachel called me and went through the whole process and even did some troubleshooting with me. She is an absolute angel. I cant fault the help that Xero Support has given me in resolving the issues I was having. I do find that speaking with someone is always better.
SB
Sarah Bushell
02/07/24
my question was answered very quickly…
my question was answered very quickly and will hel me going forward
C
Charlotte
02/06/24
Great Service & Support
I contacted Xero central for support, the team were very helpful and didn't hesitate to jump on a call to provide the necessary support. Thanks to Roman for all of his help.
H
Helen
02/06/24
quick also call back to check…
quick also call back to check everything ok
PT
Paul Tubman
02/06/24
If you read my response
If you read my response, you will have an idea. I felt like I was being engaged (professionally) - without feeling I was asking a stupid question. The bonus of reaching out 24/7 is a bonus, but I have had a really good run with the Brits (I hope that is not considered insulting). Best wishes getting through (your) winter. "Air Hug" (Boomer to Gen Z - it's safe). Cheers
PB
Pauline Barba
02/06/24
Thank you!
The Xero team was really helpful in helping me solve my issue with the Xero me app. It was easy to get in touch with them and follow the steps to solve the issues I had. Thanks Rohan!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].