9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 311-320 out of 4605
PJ
Peter J Britten
01/24/24
Very helpful
Very helpful - a good outcome for me - it got me up and running again!
AP
abdul patel
01/24/24
Great support
We had an issue with adding a new organisation to Xero and whilst it took a few attempts to fix, Nadia was extremely polite and professional throughout - response times were excellent with regular updates whilst we awaited a fix. Thank you.
MH
Max Hayter
01/24/24
John is a star
Date of experience: January 25, 2024
PR
Paul Richardson
01/23/24
excellent service
excellent service Sorted with in minutes
J
Janet
01/23/24
Just a good service
Just a good service, responded quickly
MK
Muneesh Khullar
01/23/24
Excellent and patient customer support…
Excellent and patient customer support from Caitlin.
BE
Bob Evans
01/23/24
Quick and super-efficient response
Quick and super-efficient response - my query was sorted out really well. Many thanks!
IB
International Bible Training C
01/22/24
The experience was great
The experience was great. Rachal, the lady that helped me, was fantastic, she was on time with the call, really helpful and like a magician she resolved my issue.
SW
Sarah Williams
01/22/24
Answered my question promptly
Date of experience: January 23, 2024
AC
Ailsa Clark
01/22/24
The response time was great
The response time was great! With in a couple of communications the issue was fixed and the guidance to solve the issue was clear and quick to follow
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
