9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 311-320 out of 4649
PG
PASCHALINA GALLILAIA
02/11/24
They resolved my issue
They resolved my issue, fast.
R&
R & S Turnbull
02/10/24
GDPR compliance
Requested reports were issued very promptly
IB
Ian Bicknell
02/08/24
Unusual transaction on Xero.
I didnt know how to reconcile a payment on Xero as I'd been overpaid. Sent off an email, got a reply next day with instructions & screen shots. Managed to sort the problem. Very Helpfull
JB
Joanne Brianti
02/08/24
Quick efficient response
Quick efficient response that enabled me to fix a problem quickly
EC
Emma Cooper
02/07/24
I had a major issue with several VAT…
I had a major issue with several VAT Returns. Rachel called me and went through the whole process and even did some troubleshooting with me. She is an absolute angel. I cant fault the help that Xero Support has given me in resolving the issues I was having. I do find that speaking with someone is always better.
SB
Sarah Bushell
02/07/24
my question was answered very quickly…
my question was answered very quickly and will hel me going forward
KK
Karen Kennedy
02/06/24
Very helpful and quick response time
Date of experience: February 07, 2024
JA
Joan Adams
02/06/24
Always excellent support from XERO when…
Always excellent support from XERO when we have any queries, helping us to support clients quickly and with confidence.
J
Jane
02/06/24
Sent an email
Sent an email, having problems logging in, had a returned phone call within 5 minutes. All sorted. Great Help - thank you Xero
A
Anonymous
02/06/24
Excellent and prompt service
Date of experience: February 07, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].